Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced rude staff behavior and perceived racial discrimination.
Package contents were stolen and the shipment was delayed.
Business reply on Google
This is concerning to hear, Sal N. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff mocked customer after a fall and made insulting comments.
Business reply on Google
Hi Kolby Griswold, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Notary failed to include required county information on official documents.
Business reply on Google
Hi Hena Kim, we're sorry to hear about the inconveniences you had regarding our notary services. We're committed to providing world-class service and and we fell short this time. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Store failed to ship medical documents and refused a refund.
Business reply on Google
This is concerning to hear, Rai Gillie. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff ignored requests and charged customer for their own mistakes.
Business reply on Google
Hello Malisha Walbey, we're sorry to hear about the frustrations you had regarding our pricing and service. We're committed to providing world-class services and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Store refused to provide a shipping receipt for a returned phone
Business reply on Google
This is concerning to hear, Christian Keegan. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
High convenience fees charged for printing a single label
Business reply on Google
We are genuinely sorry for any frustration with our pricing and the service you experienced from our team. We'd like to hear more about your visit and earn your trust. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The store allegedly stole a returned item and overcharged for packaging.
The store employee was rude and careless with a package return.
The store staff were rude to the customer.
Employee was unprofessional, disrespectful, and inattentive during the shipping process.
Business reply on Google
Thank you for your message. We apologize for the service given and will bring your comments to the attention of our employees. Please call 904-751-6582 and ask for the manager or leave a number if you would like to speak with the manager.
Customer was incorrectly charged for packaging materials for an Amazon return.
Store shipped package via USPS instead of UPS without customer consent.
Staff exhibited rude behavior and attempted to force unnecessary packaging fees.
Clerk exhibited rude and unprofessional behavior during package pickup.
The shipping quote provided was significantly higher than other available options.
Business reply on Google
Thank you for your review, we appreciate your feedback. Shipping pricing is set through our online system (dependent on zip code, weight, and dimension). The packing comes with a pack & ship guarantee and is packed according to shipping guidelines and materials.We are sorry that this transaction did not work out for you. We do hope to see you again in the future.
Inefficient printing process and poor staff assistance caused significant delays.
Business reply on Google
We apologize that we did not meet your expectations for your print job. Unfortunately, we did have some problems opening your USB drive due to the fact that it was MAC formatted, and our computers are PC based. We made a few phone calls to a few big box stores and found that they are not able to open MAC formatted USB drives either and this print job would have cost $13 or more (for color using the premium paper). We hope that this clarifies a few things about the situation, but please do feel free to reach out to us personally if you have any concerns.
Inaccurate store hours and rude, unhelpful staff member.
Excessive fees charged for a single black and white printout.
Business reply on Google
We apologize if the sales person did not clarify there is a minimum charge for the use of the computer/email or they failed to point out the sign for the use of this service. We provide this service and charge because there is a cost involved although it might seem like it is only a B/W copy. The sales person should have pointed out the charge for this service prior printing and we apologize for this mistake