Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to accept a misdelivered package and ignored the customer.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Ramazan Babat. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Incorrect contact information and disorganized store operations.
Business reply on Google
This is concerning to hear, Vic Law. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff provided incorrect information regarding available services and lacked helpfulness.
Business reply on Google
Hello Zoran Stupar, we are sorry to hear about your negative experience. Our goal is to provide exceptional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff prioritized personal conversations over assisting customers with fingerprinting…
Business reply on Google
Hi Juan Osorio, we always strive to deliver professional service and a seamless experience for all our customers. We apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Please contact us at [email protected] so we can follow up with you and get back on track. Thank you.
Package delivered to incorrect state despite verified address information
Business reply on Google
Hi Lunar Aurora, we understand how important this matter is to you and want to ensure you receive the best support. Please contact our partners at UPS Customer Service directly at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us, as this situation requires their review and resolution.
Staff printed incorrect shipping label causing package to be misdelivered.
Excessive pricing for printing a single page.
Business reply on Google
We are genuinely sorry A for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Overnight package failed to arrive and staff provided poor support
The store staff members were reported as being rude to customers.
Business reply on Google
Hi Michel, We are sorry to hear about your bad experience in our store. We would appreciate it if you could reach out to us that way we can take the appropriate actions and hear more about your experience. Our email is [email protected] or you can reach us by telephone 904-641-4999
Employee was rude and unprofessional toward customers.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Ricardo Flores. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Manager refused to accept a package before the posted closing time.
Staff lost money orders and provided false information regarding the claim.
Employee made unprofessional and rude comments about customer returns.
Business reply on Google
Hello Edward James, this is not the impression we want to leave. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Printing services are priced excessively high compared to other options.
Business reply on Google
We are genuinely sorry, Casey Daugherty, for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Inconsistent and excessive pricing for printing services
Business reply on Google
We are sorry Allison Arguello for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach us at [email protected] so we can follow up with you. Thank you.
An associate displayed unprofessional and rude behavior toward a customer.
Business reply on Google
Hi C G, thank you for your review and for bringing this matter to our attention. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service that our customers deserve. If you need further help or have any other concerns, please email us at [email protected]. Please share your date of visit and any additional details.
Staff provided poor service and used chemicals near a pregnant customer.
Staff provided unprofessional and dismissive responses to a customer inquiry.
Business reply on Google
Hello Jessica Guedes, we are sorry to hear about your negative experience. Our goal is to provide exceptional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff prioritized equipment maintenance over serving customers in a long line.
Business reply on Google
Hello Qinglan Luo, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff failed to answer phone calls regarding package pickup policy.
Business reply on Google
We apologize for the inconvenience, Adriana Wallace. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. We value your business with us and hope you can give us another chance to win back your trust and confidence.