Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited rude and discriminatory behavior toward customers.
Business reply on Google
Hi Rose, thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling this way. We understand how important it is for every customer to feel respected and treated professionally during their visit. We take concerns regarding customer interactions seriously and would appreciate the opportunity to learn more about what occurred so we can review the situation with our team. Please reach out to us directly at [email protected] with any additional details so we can better understand your concerns and work toward addressing them. Thank you for bringing this to our attention.
The store charged significantly higher insurance rates than another location.
Business reply on Google
Hi Alex, thank you for taking the time to share your feedback. We want to clarify that we always aim to provide accurate and transparent pricing based on the shipping service selected. In this case, an express shipping option was initially requested and quoted accordingly. The shipment was later completed through a different UPS Store location using a ground service, which would naturally result in a different rate structure. The item was then brought to our location already packed to avoid applicable packing services. We understand that pricing can vary between independently owned and operated locations, as service levels and options may differ. However, we remain committed to providing clear communication and fair, consistent service to all customers. We appreciate your feedback and the opportunity to address your concerns. If you would like to discuss this further, please feel free to contact us at [email protected].
Notary refused service due to store policy despite being available.
Business reply on Google
Hi Laura, we’d like to clarify the notary availability concern from your visit. Notary service hours can differ from regular store hours depending on staffing, scheduling, document requirements, and the time needed to complete the service properly. Even when a notary is present, availability may still be limited to specific service hours. That said, we understand your concern about the timing and how the information was communicated. Please contact us at [email protected] with the date and approximate time of your visit so we can review the situation and help address the matter appropriately.
Employee overcharged for shipping and refused to rectify the billing error.
Business reply on Google
Hi, we appreciate you taking the time to share this. Shipping costs can vary based on the service level selected, package details, destination, and the shipment information entered at the time of service. Clear communication about those options is important so customers understand the services being offered. We also take concerns about professionalism and in-store communication seriously. Please contact us at [email protected] with the details of your visit so we can review the matter further.
Notary availability does not match website information and staff were unhelpful.
Business reply on Google
Hi Bee, we appreciate you taking the time to share this. Notary availability can vary depending on the day and scheduling at the store, and we understand how important it is for that information to be clear when customers plan a visit. We also take concerns about communication and follow-up seriously, especially when a service is not available as expected. Please contact us at [email protected] with the details of your visit so we can review the matter further.
Notary was unavailable despite a scheduled appointment.
Business reply on Google
Hi Nico, Our notary is currently on leave, but we are working diligently to have a second notary available on-site soon. In the meantime, there are notaries at our nearby locations where you are always welcome. We sincerely appreciate your understanding as we strive to enhance your experience.
Employee was rude and spoke about the customer in another language.
Business reply on Google
Hello Safeatou Diallo, we want to make sure our customers feel treated with professionalism while at our center. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
The store charged excessive prices for a cardboard shipping box.
Business reply on Google
Hello Maria Harlem, we're sorry to hear about your experience with our team and the difficulties you had during your visit. I can understand how these fees can add up for you. We value your business, and strive to provide the best possible service to our customers and are so disappointed that we fell short of that goal in your case. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Staff failed to assist with label printing and payment processing issues.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Maria Tirro. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Staff member was disrespectful and refused to assist with Amazon return.
Business reply on Google
Hi Sofia Calabria, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand that this can be frustrating. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member provided poor service and caused significant delays.
Business reply on Google
Hello, we want to make sure our customers feel treated with professionalism while at our center. Our intention is to provide world-class service, and we're disappointed to learn we fell short. We appreciate your positive note about our other employees. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Store owner charges unauthorized fees for printing prepaid shipping labels.
customer charged excessive fees for packaging services
Business reply on Google
This is concerning to hear, Lei Vongh Liu. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff unable to perform fingerprinting and provided no assistance.
Business reply on Google
Thank you for taking the time to leave us a review, Van Blevins. The UPS Store is about delivering world-class service and a seamless experience for our customers. Your feedback will help us improve and hope you give us a chance in the future.
Store requires paid computer access to print from USB drives.
Business reply on Google
Hello Chris, we appreciate your feedback. Our intention is to provide world-class experience, and we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Notary refused to notarize document without unnecessary physical ownership proof
Business reply on Google
Lully Notary can not do as you ask and must follow state guidelines.
Staff member was rude and charged an excessive fee for printing.
Business reply on Google
Johanna sorry to hear your experience however after speaking to other customers your assumptions were inaccurate . he was disrespected and were told to go back to his country because he has accent and he got upset and told the customer to leave or else he would have to call the cops .welcome back anytime .
staff refused to assist with heavy boxes and pressured customer purchase
The store manager exhibits rude and unhelpful customer service behavior.
failed package redelivery and poor communication regarding delivery status
Business reply on Google
Hi Néva Crescent, we apologize for any inconvenience. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.