Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employees were rude and discouraged the customer from shipping a mirror.
Staff were rude and unhelpful regarding a return process.
Business reply on Google
Hi Tatum Ivory, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff provide poor customer service and do not answer the phone.
Business reply on Google
Hi Alamito Abero, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The store lost a package and provided an invalid tracking number.
Business reply on Google
Hello, you should always feel confident and secure shipping with The UPS Store. Please visit our claims support [https://www.ups.com/us/en/support/file-a-claim.page] page to report a lost or damaged package. After the claim process is initiated, you'll need to work with the sender to review and finalize the claim. If you're the sender, log in to the Claims Dashboard[https://www.ups.com/claims] to start, review, or update claim information. Please contact me directly at [email protected] with your name, claim number, and other pertinent details and your claim will be escalated further. Thank you.
Package delivery location was changed without customer authorization
Business reply on Google
Hello Jen G, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
Store frequently opens late and closes early with unprofessional service.
Business reply on Google
We're so sorry for the wait and inconvenience, Soraya Bonilla. Your time and patience are important to us, and we want to make sure our hours of operations are always clear and abided by. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
The store was closed during posted operating hours.
Business reply on Google
This is concerning to hear, Eduardo G. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member was rude and yelled at the customer
Store closed early and staff was rude
Business reply on Google
This is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused service after hours and displayed unprofessional behavior.
Business reply on Google
Hi Lorenys, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Customer experienced long wait times and rude staff behavior.
Business reply on Google
Hello Johnisia Cepeda, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (212) 923-2100 or [email protected]
Package delayed despite paying for expedited shipping service.
Business reply on Google
Hello, Sorry for the inconvenience Please email me the tracking number at [email protected] And I will be happy to help. I apologize again for the inconvenience.
Long wait times and poor customer service from staff.
Business reply on Google
Hi Jorge Rodriguez, we appreciate your feedback. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit.
Staff member provided rude and discriminatory service to the customer.
Store closed before the posted business hours
Business reply on Google
Hi Jonathan D, we appreciate your feedback. Our hours should always be clear and abided by. I apologize for the inconvenience, frustration, and unmet expectations. Your feedback will help us improve your future visit.
Staff closed early and refused service to the customer.
Business reply on Google
Hello, After checking the cameras that night I seen that the store did actually close at 7:10 pm. Please confirm that you went to the right location. Thanks again for choosing Ups for all your needs.
employee charged a fee for taping a package
Manager refused to assist with a damaged shipment insurance claim.
Staff provided incorrect information regarding passport processing services.
Business reply on Google
Hello, Please understand we are not the post office, We are the UPS store and we are always here to help you. Please Stop by and see our wonderful snack stand for our customers and were we always great you with a smile and happy to meet all your needs.
Inaccurate operating hours caused a wasted trip for the customer.