Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided inaccurate, inflated shipping quotes without weighing the package.
Business reply on Google
Hi Trent Park, we apologize for any inconvenience and unmet expectations. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Customer reported an empty package after staff handled the shipping process.
Business reply on Google
Hello Joshua, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
notary service unavailable despite claims of walk-in availability
multiple packages disappeared after being dropped off at the store
excessive service fees and long wait time for shipping
Package delivered without required signature and potentially tampered with
The store allegedly stole items and refused to provide a refund.
Damaged shipment and denied insurance claim for expensive item
The store overcharges customers for shipping services.
Mail was not placed in the rented mailbox for months.
Store owner committed fraud regarding insurance claims and damaged package shipment.
Incorrect shipping paperwork caused loss of items and poor customer support.
Prepaid account billing errors caused mail delivery suspension