Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Employee refused to accept packages based on size and weight.
Business reply on Google
Thank you for sharing your feedback regarding the policy, Angel Tristan. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to accept standard business packages due to size claims.
Business reply on Google
Hi Best Custom Screens, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
The store staff provided unprofessional and rude service.
Business reply on Google
Hello Kseniia Ganaev, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Store refused to honor advertised price for live scan service
Business reply on Google
This is concerning to hear, Samuel Valentine. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to process return packages shortly before closing time.
Business reply on Google
Hello Ashley Vazquez, we want to make sure our customers feel treated with professionalism while at our center. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Staff error caused incorrect processing of an Amazon return.
Business reply on Google
Hello, you should always feel confident and secure shipping with The UPS Store. Our services are world-class, and we certainly want to ensure a great experience for all customers. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
Staff member was rude and argumentative during the customer visit.
Business reply on Google
Hello Hilario Becerra, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff refused to assist customers and were rude and disrespectful.
Business reply on Google
Hi Liana Grigoryan, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff refused to assist with international shipping and trespassed the customer.
Excessive packaging fees and rude staff behavior reported.
Business reply on Google
Hello Jordan Halem, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Poor customer service and high prices at this location
Business reply on Google
Hi Alexa Riddle, we are genuinely sorry about the frustration with our pricing and the poor treatment you experienced while visiting our Panorama location. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). Thank you for sharing your feedback. We hope you visit us again soon.
Staff refused service before closing time and treated customer rudely.
Employee was verbally abusive and unprofessional toward a customer
Business reply on Google
Hi Adomba Adomba, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff provided rude service and refused to assist with basic tasks.
Staff refused to provide receipt or proof of package drop off
Business reply on Google
Hi Katrina Soto, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Employee refused to provide tape for a damaged return package
Business reply on Google
Hi Peter Dang, we're sorry about the difficulties you've had trying to return and Amazon package. Our goal is to provide excellent service, and it's concerning to hear that we fell short. We'd like to earn your trust in our team. Don't hesitate to contact us at [email protected] so we can get in touch with you. Thank you.
Staff members were unprofessional and rude to the customer.
Store could not scan code and charged fee to print it.