The UPS Store

Business reply on Google

Dear Customer, Thank you for taking the time to share your experience. We take customer feedback very seriously, and we are sorry to hear that you had a frustrating experience. However, we believe this review was posted for the wrong store location. Our location is The UPS Store #7367, 3908 Kensington Ave., Philadelphia, PA. We do not have a female employee matching the description in your review working at our location. Based on the details you provided, it appears that this incident occurred at a different store. We certainly understand that you may have had a disappointing experience, and we respect your right to share your feedback. However, we kindly ask that the review be directed to the correct location so that the appropriate business and management team can address your concerns. Our team at 3908 Kensington Ave. works very hard to provide professional, respectful, and helpful customer service. Because this review appears to be associated with our store by mistake, it can negatively affect our employees and our business despite the incident not involving our location. We would greatly appreciate it if you could please remove the review from our location and, if possible, po

Business reply on Google

Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify. Tape and packing materials are part of the services and supplies we provide to help ensure packages remain secure during transit. While there may be a charge for packaging materials used, our team always strives to be transparent about any fees before completing a transaction. We value your business and would welcome the opportunity to discuss your experience further. Please feel free to contact the store directly so we can better understand the situation and address any concerns.

Business reply on Google

Thank you for taking the time to share your feedback. We value all customer input and appreciate the opportunity to address your concerns. We would like to clarify that all UPS Store locations are independently owned and operated. While policies may vary slightly by location, many stores, including ours, do charge a small fee for services such as taping packages. At our store, we apply the same pricing structure consistently to all customers to ensure fairness and transparency. Additionally, this charge was communicated to you in advance, and our associate remained respectful and professional throughout the interaction. When informed of the fee, you indicated that you had tape available in your vehicle and preferred to handle it yourself, which we fully respected. While we understand that pricing may not always align with expectations, we believe that this situation does not reflect the level of service we strive to provide, and we respectfully feel that a one-star review may not accurately represent your overall experience. We remain committed to providing courteous, consistent, and professional service to all of our customers.

Business reply on Google

We are sorry to hear about your frustration, but we do want to clarify some important facts about how our store operates: Every time a package is scanned at our store, a receipt with the tracking number is provided. We always remind customers not to lose this receipt, as it is the only way to track a shipment later. Without it, there is no way to look up packages after the day is closed. When you came in, your original label was not scannable. To make sure there would be no disruption with your shipment, our associate reprinted the label for you for a $1 service fee. This is standard procedure to ensure packages are processed correctly. During this process, when asked to reprint the label, you became semi-aggressive about the $1 charge. You also asked the associate to scan directly from your phone, which you were advised was not the best option, but at your insistence, we did. Afterwards, you still chose to print the label. If you want proof, you are welcome to come to the store and we will show you the full camera recording of that interaction. The associate remained professional and polite at all times. We scan the codes that are provided to us — if an incorrect code was given, t

Business reply on Google

Thank you for your feedback, and we sincerely apologize for the experience you had. Due to high call volumes at certain times of the day, our phone system may automatically disconnect some calls if all staff members are assisting customers in-store or on other lines. We know how frustrating that can be, and it's never our intention to leave anyone without support. At The UPS Store, we truly strive to provide the best customer service possible and it’s disappointing to hear that we fell short of your expectations. We take all reviews seriously, as they directly impact our small business and our ability to serve the community. We would greatly appreciate the opportunity to make this right. If you’re able to stop by the store, we’d love the chance to assist you in person and hopefully turn your experience around. Your support means a lot to us, and we’re always here to serve our community the best we can.

Business reply on Google

The UPS Store on Kensington Ave is open 7 days a week. The store is open for business 08:30am to 06:30pm during the week, 9:00am to 5:00pm on Satureday and 10:00am to 3:00pm on Sundays. This store Never closes on the Hours you mentioned. Maybe you visited another location with the mentioned hours but have mistakenly gave the review to our ups store.

Business reply on Google

Hi, Sean I. We are genuinely sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.

Business reply on Google

We're sorry to hear about the difficulties you had with your transaction, Todd I. Trust and integrity are important to us, and our intention is to always take care of our customers. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.

Business reply on Google

Hello Elena Bagwell, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.

Business reply on Google

Dear A. We are sad to hear you had a bad experience. We are a local UPS store and we just scan your packages for Amazon and have no control over your refund with Amazon. If you have a problem with your item, you will need to contact Amazon as we are UPS and not Amazon.

Business reply on Google

Sorry You feel this way but we are just a Local UPS Store. If you need any help with your claim or damaged item please contact UPS (1-800-742-5877)