Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inaccurate shipping price quote provided by store staff
Business reply on Google
Hi Zac, Thank you for sharing your concerns. We understand how surprising it can be when a rate differs from an online estimate. Online quotes are typically based on the information entered and may not always reflect final pricing once exact weight, dimensions, packaging, and service options are processed in person. Available services and rates can also vary depending on how the shipment is entered at the time of transaction. As an independently owned and operated location, pricing is generated directly through carrier rate guidelines. As you may know, shipping rates at UPS locations are generally consistent for services such as Ground, Air, and other standard options. In this case, you were not present in the store; your girlfriend visited on your behalf while you were on the phone with her. During the call, you requested fragile packing due to the high value of the items. Because of the monitor’s size and the additional game system, a custom fragile packaging solution using two combined boxes was required. The associate provided an estimate that included ground shipping, custom packaging, in-store service pricing, and high-value insurance coverage. For transparency, the pricing w
Inconsistent service quality between different store locations.
Business reply on Google
Hi, thank you for sharing your feedback. We’re glad to hear you’ve had positive experiences at other locations, and we appreciate you letting us know about your visit with us. Every store operates a little differently, and The UPS Store locations are independently owned and operated, which can lead to some variation in service and processes between areas. Your comments are helpful, and we’ll review them with our team. If you’d like to share anything further, please feel free to reach out at [email protected]
Store mislabeled package and failed to resolve the lost shipment issue.
Business reply on Google
Hello, We’re very sorry to hear about this experience. For context, our associate printed the shipping label and confirmed it with you before the package was accepted, as this was a self-packed drop-off. We understand how stressful this situation is and want to help. Please contact us immediately at [email protected] with all details so we can review the shipment, work toward a resolution, and ensure this is addressed promptly. We take situations like this seriously and appreciate you bringing it to our attention.
Staff failed to verify identity and provided poor customer service.
Business reply on Google
Thank you for bringing this to our attention, Janice W. Our goal is to provide excellent service, and it's concerning to hear that we fell short during your visit. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] if you need any further assistance.
The store lost an important overnight package after payment.
Business reply on Google
Hello V, you should always feel confident and secure shipping with The UPS Store. The package was delivered on Dec 20. Let me know if I can offer any assistance. I can be reached at [email protected]. Thank you for your feedback.
confusing address leads to lost packages
Staff provided poor service and withheld customer identification documents.
Business reply on Google
Hi Norman Harrison, upon reviewing we did notice that Shirley was only advising you to call before you come in. She never mentioned you having an attitude or for you to lose your attitude. We also witnessed her advise the customer before you of the same; in which that lady had no negative remarks and was able to still have her documents notarized as well. The ID you mentioned was also on the counter where you left it. The staff never walked away from you while you were in the store and I was also told you were saying some very negative comments. We are more than willing to help you with what you need but you must refrain from using that language in our store.
Store accepted incorrect carrier package and failed to inform the customer.
Staff were rude and failed to locate a delivered package efficiently.
Business reply on Google
Hello Tiffani J, we strive to provide the best possible experience every time and are deeply sorry that we haven't been meeting our high standards for customer service. Please reach out to us at [email protected] so we can look into this. We take all feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Mail is frequently misdelivered or lost due to address confusion.
Inconsistent service and arbitrary enforcement of store policies by staff.
Business reply on Google
We are genuinely sorry Alia Tahvildaran for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
The store staff stole a gift card from a package.
Business reply on Google
Hello, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
Store employee mispackaged items leading to the loss of expensive sneakers.
Business reply on Google
Hey Dominic, I apologize for any inconvenience you've experienced at our store and would like to look into this issue for you. Could you please send me an email at [email protected] so I can look into this issue for you? We are more than happy to help! Thanks and Happy Holidays!
The store manager is consistently rude and unprofessional to customers.
Package tampered with and items missing upon delivery
Business reply on Google
Hello Nia, I appreciate you taking the time to inform us. The manager is currently out sick and is expected to be back Monday, November 23rd. Please send us an email with the tracking number to your package and your phone number so we can look into this for you.
Staff provided poor service and failed to send requested documents.
Business reply on Google
Hi Theresa, unfortunately there is a coin shortage in many areas and we do have signs in the store to inform our customers that exact change is needed for the time being. I apologize for any inconvenience and hope we can work through this. Please send us an email to further discuss this issue, if needed. Thanks!
Package lost by store despite delivery confirmation
The store misdelivered a package containing expensive clothing items.
Package lost in transit and store staff unresponsive regarding refund
Notary was unavailable at the scheduled return time
Business reply on Google
Hi Jack - Happy New Year. We apologize for the service on the day you visited. We just responded to Valerie on the issue and thank you for bringing the matter to our attention. We will call both of you to discuss and take necessary action based on your feedback. If you could kindly email us your contact details at [email protected].