Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Notary was unavailable during scheduled lunch break causing long wait times
Business reply on Google
Hi Dennis McGill, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
The store lost shipped packages and failed to provide documentation.
Business reply on Google
Hello Nick Cammilleri, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
Staff was rude and the package was not shipped as promised.
Business reply on Google
Hello Edwin Mwesigwa, we're sorry you did not have a great experience with us. You should expect nothing less than friendly service and seamless deliveries from us, and it seems like we missed the mark. Please contact us at [email protected] so we can make this right. Thank you for the feedback.
Store closed early despite available capacity and customer turnover.
Business reply on Google
Hello, I am the manager of this location. Could you please give me a call today to discuss this matter, I have a few questions. (602) 251-0135 and my name is Jeanne Blosser.
The store parking garage was closed and inaccessible.
Business reply on Google
Hi Billa Seong, we apologize for the inconvenience you experienced. To help us better understand and improve, could you please share more details about your visit? You can reach us at (602) 251-0135 or [email protected].
staff provided inconsistent and incorrect information regarding services
Business reply on Google
Hi Davion M, thank you for your review. You should always expect professional service. Your feedback has been shared with our center team, and we are committed to providing the world-class service for which we are known. We hope we can offer a better experience in the future.
The store charges excessive drop off fees per box.
The store charges significantly higher prices for printing services than competitors.
Staff member was rude and unhelpful regarding shipping options.
Store charged an unauthorized fee for dropping off prepaid packages.
Business reply on Google
Hi Josh—I can understand why you would be caught off guard by the fact that not all UPS stores charge certain fees; some charge fees for handling packages that are dropped off, others charge for handling incoming packages that are for customers other than those that rent a mailbox from them. Suffice it to say our associates should have given a more in depth explanation for the charge so that you had all the pertinent information. Moving forward we will redouble our efforts to me more thorough when disbursing information.
three packages were never processed or delivered by the store
Staff member was unprofessional and dismissive regarding pickup inquiries.
Notary service was unavailable despite being advertised
Staff misplaces packages and displays disrespectful behavior toward customers.
Staff failed to print emailed documents and charged excessive fees.
The store failed to open at the scheduled time.