Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store lost packages and blamed the customer for the loss.
Business reply on Google
We take customer concerns seriously and are sorry this situation was frustrating. However, without any tracking information, receipt, or even a date of shipment, there was no way for our store to locate or track the package. Tracking numbers and shipment details are required to investigate any missing item, and none were provided. We are always willing to help and advocate for our customers, but we cannot do so when essential information is unavailable. Additionally, we do want to make it clear that we cannot accommodate or respond effectively to any disrespectful language or behavior.. Our staff and ownership deserve the same level of professionalism and respect that we extend to our customers. We remain open to assisting if proper documentation is provided and communication is respectful.
Employee refused to pack items in store and acted unprofessional.
Business reply on Google
Thank you for taking the time to share your feedback. We understand how this experience may have felt frustrating, and we appreciate the opportunity to clarify. As part of The UPS Store® Pack & Ship Guarantee, all packing must be completed in our designated packing area at the back of the store. This is a required policy and helps ensure items are packed properly, safely, and in accordance with UPS and The UPS Store standards. For this reason, we are unable to provide packing services at the front registers. Additionally, to properly protect shipments, we are required to use a slightly larger box when necessary to allow adequate space for protective packing materials such as bubble wrap and foam. This cushioning is essential to help prevent damage during transit and is a key part of the Pack & Ship Guarantee. Our goal is always to protect our customers’ shipments and provide the highest level of service possible. We appreciate your understanding and value your business.
Store failed to open at the scheduled time.
Business reply on Google
Hi Samantha Mangus, we apologize for the inconvenience. Our hours should always be clear and being abided by. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Manager allegedly committed sexual assault outside the store
Business reply on Google
Sierra, I believe you may have the wrong store. We have heard nothing of this and the Manager, who is a female, was shocked to read this. If this is something that happened near our store, please call us and give us details.
Notary was unavailable despite confirmation of arrival time.
Business reply on Google
Hi Eric Combs, I can understand your frustration and I am sorry to hear you didn't get the notary service you needed. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Staff refused shipment and suggested falsifying shipping labels for hazardous materials.
Staff member was rude and insisted on creating an unnecessary account.
Staff refused to perform a notarization service for an I9 form.
Staff failed to assist with complex copier instructions.
The store lost the customer's original documents.
Staff members are unprofessional and unhelpful during customer interactions.
Staff are rude and packages have gone missing from the location.
The store failed to meet the paid delivery date and denied refunds.
Staff failed to notarize document after payment was collected
Staff provided poor assistance and failed to resolve package tracking issues.
The store charged an unexpected fee for printing a document.
Inconsistent service quality depending on the staff member assisting.
Package arrived empty and staff discouraged use of tracking numbers.
Customer was overcharged for unused copies and received poor service.
The store lost a package and refused to accept responsibility.