Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store closed earlier than the hours listed online
Business reply on Google
Thank you Hannah for your feedback. We apologize for any confusion. After reading your review, we checked all of our online listings, and they all correctly show our closing time as 6:00 PM. We weren't able to find any listing showing a 6:30 PM closing time. If you were viewing another location's webpage or listing by mistake, that may explain the difference. Our location at 101 & Cave Creek closes at 6:00 PM. If you saw a different closing time on a specific website, we'd appreciate it if you could let us know so we can investigate and correct it if needed. Thank you for bringing this to our attention. Regards, The UPS Team 5620
Staff displayed rude behavior and unprofessional attitude regarding closing time.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely appreciate that you originally chose our store because of the positive service you received, and we’re sorry to hear that your more recent experiences did not reflect the same level of care and professionalism. We understand how frustrating it can feel to arrive during posted business hours and leave feeling unwelcome. While our team does work hard to balance end-of-day procedures with assisting customers, you should never feel like an inconvenience for coming in before closing time. Your comments regarding communication, tone, and the confusion between the kiosk and register have been noted and will be discussed with the team. We always want customers to feel respected, valued, and treated courteously regardless of the time of day. We truly appreciate your candid feedback, as it helps us improve both our service and customer experience. We hope we’ll have the opportunity to provide you with the kind of service that earned your original 5-star review.
The store charged a fee for using tape.
Business reply on Google
Thank you for your feedback. We understand that small charges can be frustrating. However, materials like tape, packaging supplies, and handling are part of the services we provide and are priced accordingly to cover costs. We always aim to be transparent about any charges before completing a transaction. We appreciate your business and hope to serve you better in the future. The UPS Store Team
Store refused to process an authorized Amazon return package
Business reply on Google
Thank you for your feedback. The return was declined because the package was not in shipping condition, not due to the size or weight of the item. For safety and carrier requirements, all Amazon returns must be securely packaged for transit. Our team suggested an alternate Amazon return location that can repackage items on-site to help avoid additional return or repackaging fees. This was done to save you money and ensure your return could be processed successfully. We regret any frustration this caused and appreciate the opportunity to clarify.
The customer is dissatisfied with high service pricing.
Business reply on Google
We are genuinely sorry Brent Moseley for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Employee refused to assist with return and acted unprofessionally.
Business reply on Google
Hi Julie, Thank you for sharing your feedback. We always strive to provide courteous and professional service to all our customers, and I’m sorry this interaction did not meet your expectations. While we do encourage use of the kiosk for Amazon returns, our staff should always be willing to answer questions at the counter when needed. At the same time, we also expect respectful communication in our store. During this visit, our employee felt uncomfortable when a photo was taken without their consent, which is against our policy. We want to ensure both our customers and staff feel respected and safe at all times. We appreciate your feedback and will use it as an opportunity to reinforce expectations on both sides. If you would like assistance with your return in the future, please don’t hesitate to reach out to the store directly so we can help you in the best way possible. Regards, The UPS Store Team @SE corner of 101 and Cave creek Rd.
The store charged a fee for a small amount of tape.
Business reply on Google
We are genuinely sorry Henry Yu for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations. Please contact us at (602) 867-8771 so we can follow up with you. Thanks.
Staff charged for label printing and provided poor customer service.
Business reply on Google
"Thank you, Jai, for taking the time to leave a review. However, I believe you may have visited a different UPS store, as we are located in the Costco complex. I was at our store the entire day yesterday and do not recall this incident. Please feel free to reach out if there's any confusion, and we'd be happy to assist you!" The UPS Store 5620 team email: [email protected]
The store charged a fee for sealing an Amazon return package.
Business reply on Google
Hi Diana, Thanks for taking time for writing this review. As you have mentioned label states that package needs to be sealed and ready for drop off. We understand that sometimes customers miss the instructions on label. Thats the reason we offer this service for a fee. Please understand these taping supplies are not provided by Amazon or UPS - we have to purchase tape & with inflation; prices are gone up significantly plus time of an employee adds to the cost. Sorry for your experience I totally understand your frustration please try to understand that we as a small business owners are working hard every day to maintain this balance. regards, The UPS Store Team
Staff refused to provide tape for a package shipment.
Business reply on Google
Dear Hector, Thanks for taking time for writing this review. As you have mentioned label states that package needs to be sealed and ready for drop off. We understand that sometimes customers miss the instructions on label. Thats the reason we offer this service for a fee. Please understand these taping supplies are not provided by Amazon or UPS - we have to purchase tape & with inflation; prices are gone up significantly plus time of an employee adds to the cost. Sorry for your experience I totally understand your frustration please try to understand that we as a small business owners are working hard every day to maintain this balance. Regards, THE UPS Store Team
The store charges a fee for tape on Amazon returns.
Business reply on Google
Sorry to hear about your experience, Kailee. With regard to the $2 charge coming as a surprise, this charge is already posted as a notice on front door, near self-service amazon kiosk and over the counter. Also, as per the standard UPS guidelines, the shipper is expected to properly pack and ensure that the package is taped before handing it over to the UPS store. You can find these guidelines on the company website (www.theupsstore.com). Also, if you read Amazon return instructions for customer packed (written in fine print under QR code), the package is expected to be fully packed and droped off at the UPS store in a 'ready to go' mode. The shipper has tried their best to explain this charge and has also shown you the rate card as per the UPS store guidelines. We appreciate your understanding and look forward to your business in the future.
employee provided poor service and displayed a rude attitude
Business reply on Google
Hello Cindy Potosky, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff member was rude and refused to assist with a return.
Business reply on Google
Hello Jennifer Abraham, we are sorry to hear about your mother's negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (602) 867-8771 or [email protected].
The store fails to process Amazon returns consistently.
Business reply on Google
Hello Shannon Gill, we can understand your frustrations and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff are unresponsive and unreliable regarding notary service availability.
Business reply on Google
Hi Rob, Thanks for your feedback. We’re sorry to hear about your experience and want to provide some clarity. We’re located on the southeast corner of 101 and Cave Creek Rd—so we hope you're referring to the right store! We have two phone lines and do our best to answer every call, but during busy times, both lines can be tied up. If we missed your call, we apologize—it’s never our intention. Our notary is usually available during business hours, but notary services do end at 5:00 PM, especially if there’s only one associate working. We try our best to accommodate everyone, and we appreciate your understanding. If you'd like to follow up directly, feel free to reach out—we're always happy to help however we can. Your The UPS Store Team
Store failed to deliver overnight and refused to issue a refund
Staff member was rude and incompetent during an Apple return process.
Staff member was belittling when answering questions about printing labels.
Staff member was rude and dismissive during a customer interaction.
Staff member printed incorrect documents and refused to provide service.