Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store is closed during posted business hours
Business reply on Google
This is concerning to hear, Annalise Kaupa. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Employee provided incorrect information and unprofessional service regarding a prepaid…
Business reply on Google
Fernando Rea Figueroa, thank you for your visit and for selecting The UPS Store® for your Amazon® return. We're sorry to hear you had a frustrating time with your return. Amazon offers their customers a variety of return options. Free returns are only available if you are given the option of no box or label is required, and it will be noted on the QR code provided by Amazon. If you have any questions, feel free to contact us at [email protected]. We’re happy to help and make your experience smoother in the future.
Staff member exhibits unprofessional and rude behavior toward customers.
Business reply on Google
Hello Faysal Shaqooli, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Employees were unprofessional and distracted by personal matters during work hours.
Staff member displayed unprofessional behavior and demanded unnecessary information…
Business reply on Google
Hello Bryan Nguyen, thank you for taking the time to leave us feedback. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. We hope you give us another chance and visit us again.
excessive shipping rates and unnecessary charges for packaging materials
Business reply on Google
Hi, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Package lost by store resulting in significant financial loss
Staff member displayed rude and unprofessional behavior toward a customer.
Business reply on Google
Hi Melissa Mendoza, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
staff members are unprofessional and lack customer service skills
Business reply on Google
Hi Melissa Jasso, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff entered incorrect fax number causing service failure
Business reply on Google
Hello Kathleen Gray, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff member was rude, dismissive, and unhelpful during return process.
The store charges a fee for taping a small box.
Business reply on Google
Hello L V, we're sorry to hear about your experience with our team and the difficulties you had during your visit. I can understand how these fees can add up for you. We value your business, and strive to provide the best possible service to our customers and are so disappointed that we fell short of that goal in your case. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Staff failed to assist with file compatibility and ignored the customer.
Business reply on Google
Hi Chantall Johnson, I can understand your print service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
customer charged two dollars for a single strip of tape
Business reply on Google
Hi Garry Lister, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Employee was unhelpful and dismissive of customer questions
Business reply on Google
Hello J G, we're sorry you did not have a great experience with our staff. We strive to provide exceptional service for our customers, and it seems like we missed the mark. We will look into this with our team for future improvements. Thank you for the feedback.
Employee was rude and unprofessional regarding Amazon return policy.
Business reply on Google
Hi Anthony Casillas, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff member displayed unprofessional and brusque behavior during customer interaction.
Business reply on Google
Hi Emanuel, we would like to learn more about your experience and what we can do to help. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff attempted to overcharge for shipping by misrepresenting package weight.
Business reply on Google
We're sorry to hear about the difficulties you had with your transaction, Jesus Arellano. Trust and integrity are important to us, and our intention is to always take care of our customers. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
Package lost in transit and inadequate insurance coverage provided
Business reply on Google
Hi Vanessa Bueno, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff displayed poor attitude and charged excessive fees for printing services.
Business reply on Google
Hi Elisa Perez, we're so sorry to hear about your disappointment. We aim to treat our customers respectfully and can understand it can be challenging when unexpected costs arise. We'll be sure to share your comments with the management. Please reach out to us at [email protected] to discuss your experience further. We appreciate your feedback.