Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to assist with tracking a returned expensive item.
Business reply on Google
This is concerning to hear, Matthew Friedman. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
staff failed to load packages onto the delivery truck
Business reply on Google
Hello Nikki, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
The store charges high prices for printing and copying services.
Business reply on Google
Hi Alice Ayala, we understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can get in touch with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Manager closed mailbox account and returned mail without notifying the customer.
Slow service, unhelpful staff, and refusal to accept package drop-off.
Business reply on Google
Ross Seaton, we're sorry to hear about the issue you had with your return and the negative experiences you've had with our team. Amazon offers their customers a variety of return options. Free returns are only available if you are given the option of no box or label is required, and it will be noted on the QR code provided by Amazon. If you have any questions, feel free to contact us at [email protected]. We hope you give us another chance in the future.
Store charges extra fees for dropping off prepaid packages
Business reply on Google
Hello Tyler W, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff exhibited unprofessional behavior and yelled at customers.
Business reply on Google
Hello Jane Smith, this is not the impression we want to leave and we understand your concerns regarding our service and the return system. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff refused package release despite policy and lack of management oversight
The employee processes Amazon drop-offs at an extremely slow pace.
Business reply on Google
We're sorry to hear about your recent experiences with us, SH. Wu. We strive to make every visit with us quick, easy, and enjoyable, so we're disappointed we missed the mark. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff refused to assist with package tracking inquiries.
Business reply on Google
This is concerning to hear, Ed Lopes. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The front desk employee provided rude and unhelpful customer service.
Business reply on Google
Hello Tina&Tiny Garcia, this is not the impression we want to leave and we're sorry for any frustrations you had with our service and pricing. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Excessive service fee charged for printing a single document
Business reply on Google
Thank you for bringing this matter to our attention, David Reinkensmeyer. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. We value your longtime business with us and hope we can win back your trust.
Staff member was rude and unhelpful during the shipping process.
Business reply on Google
We're sorry to hear about this unpleasant experience, Felipe Rodriguez. You should always expect courteous assistance from our team. Please reach out to me directly at [email protected] or (602) 840-3020 so I can look into this further.
Staff member provided rude and poor customer service.
Business reply on Google
This is not the impression we want to leave, Chris Wright. You should always expect courteous assistance from our team. Please reach out to me directly at [email protected] or (602) 840-3020 so I can look into this further.
Staff member requested to inspect contents of a personal package.
Staff member is consistently rude and unhelpful to customers.
Business reply on Google
Hi Adam Leber, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to look into this further and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Store no longer provides free printing services for return labels.
Employee provided rude service and failed to hand over receipt.
Staff member refused to process online order and was rude
Store failed to locate print order and provided poor customer service