Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide assistance or seek help for customer request.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Saray Pelagio. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Staff failed to include apartment number on shipping label
Business reply on Google
Sorry to hear the package was delivered at the neighbors unit. We understand the inconvenince. Are manager was trying to help you, but your use of language directed at him made it the conversation not helpfull. Whenever you want to have a respectfull conversation we are more than happy to help you.
Staff member was rude and unhelpful regarding printing services.
Business reply on Google
Sorry for your experince. We will appriciate if you can please call me to get more details on this (602) 889-8888. Thank you Enoch Manager
Staff refused to assist with a package delivery modification request.
Business reply on Google
Sorry to hear about your delivery. Unfortunately, we are a locally owned store and we can only control what is process within the store. For the security of the customer the carriers limit information to the account holders where the shipings originate and to the recivers. This also has to do with federal privacy regulations. We will appriciate if you reconsider your review and judge us for what we can do and help at the store and not for things totally ourt of our control. Thank you
staff refused to scan package for customer pickup
Business reply on Google
Our appologies for the wait. As you mention usually the process is faster. Unfortunately, during this time of year our high volume of packages requiere us to follow process and procedures very tight. All incoming packages need to be processed and validated by our system before we can direct them to the appropiate customers. As you experience as soon as your package was processed into our system it was handed out to you. We would appriciate your patience and understanding during this time of year. Happy Holidays!
Store failed to issue promised refund for delayed shipping
Business reply on Google
Good day, Sorry again for your delayed shippment. As we have expalin to you, we are not the carrier. We are just a local business and we don't own planes or trucks. We are more than happy to make inquires and requests on YOUR BEHALF to the carrier. It has been very dificult to communicate with you and as we responded via a third party you contacted, your refund was approved by the carrier on Sep 29. If you haven't recieved your refaund we are more than happy to inquire on your behalf. Please, please, please respond to our communications since will be contacting you to confirm your information. Again we appriciate if you redirect your complaint to the appropiate party and not to the place that has follow up with your situation.
The staff at this location are lazy and rude.
Business reply on Google
Hello Joanna Mercado, we strive to provide the best possible service every time and are deeply sorry that we haven't been meeting our high standards. Please reach out to us at [email protected] so we can look into this. We will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff was rude and refused to accept an Amazon package return.
Business reply on Google
Hi Josette Cruz, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while doing an Amazon return. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If we can offer further assistance, please contact us directly at [email protected]. Thank you for your feedback.
Staff failed to provide a return receipt for a dropped package.
Business reply on Google
Sorry to hear about your incident. Please send me and email (attention to Koreine-Manager) to [email protected]. Please include your tracking number, name and phone number where I can contact you. Thank you
staff displayed hostility toward a customer regarding a document processing error
Business reply on Google
Hi Nami Mora, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal during your visit. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. Thank you for bringing this to our attention.
Passport photos failed to meet official government requirements and refund was denied.
Business reply on Google
Hi Maurice Goyette, we can understand your frustration and are sorry to hear that our passport service didn't live up to your expectations. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff mishandled sensitive documents and provided unprofessional customer service.
Package tracking shows no movement and store refuses to assist with claim
Staff member was condescending and pressured customer to purchase unnecessary supplies.
Business reply on Google
Hi D CO, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Two packages were lost despite being marked as delivered.
Business reply on Google
We apologize for your inconvenience. However stores are independently own and have no control over the carrier's process and procedures. We will appreciate if you reconsider your review to reflect the service at the store. Thank you
Staff provided poor service and limited shipping options for the customer.
Store refused to process online orders and restricted shipping options
Staff refused service due to mask policy despite medical condition.
Staff member was reported as being rude and disrespectful to customers.
Staff refused to accept package due to multiple labels