Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unreliable computer systems prevented completion of services
Business reply on Google
Hi Max Buchsbaum, we would like to learn more about your experience and what we can do to help. We're committed to providing world-class service and our intention is to always take care of our customers. Please contact us at [email protected] so we can follow up with you. Thank you.
Manager prevented staff from completing the shipping transaction
Staff members are dismissive and make customers feel like a burden.
Business reply on Google
Hi Carl Pagan, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The store refused to print copies due to insufficient paper supply.
Business reply on Google
Hi, we can understand your print service frustration and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can learn more about your visit.
Store manager failed to process a promised refund for months
staff provided misleading pricing information regarding shipping costs
Business reply on Google
We are genuinely sorry Lexi Anderson for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
The store failed to open at the posted operating hours.
Business reply on Google
We're sorry for the inconvenience, Ray Barroso. We want to make sure we're adhering to our posted working hours and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Lack of management and poor customer service at this location.
Business reply on Google
Greetings Daniel Headrick, we are sorry that you had a negative experience. If you could share more details about what happened during your visit, it would help us take the steps to improve. You can reach us at (602) 252-7447 or [email protected].
Staff were rude, dismissive, and incompetent during service interactions.
Business reply on Google
Hello Jean Gerona, we strive to provide the best possible service every time and are deeply sorry that we haven't been meeting our high standards. Please reach out to us at [email protected] so we can look into this. We will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Notary error caused document rejection and store refused to provide refund
Business reply on Google
Hi Kristine Rushano, we're sorry to hear about the inconveniences you had regarding our notary services. We're committed to providing world-class service and and we fell short this time. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Staff member was rude and unprofessional regarding notary service availability.
Business reply on Google
Hello Josie Sansone, we're sorry to hear about the unpleasant experience with us. You should expect nothing less than friendly and exceptional service from us, and it seems like we missed the mark. We will share this feedback with our team so we can address this concern promptly. Thank you, and we hope to serve you better next time.
Staff were verbally abusive and physically shoved the customer.
Staff provided poor customer service and failed to assist with appointment.
Business reply on Google
Hi Macy Kies, we're sorry to hear this. We want each store experience to be easy and seamless, and make sure every customer feels treated with integrity and respect while at our center. We're disappointed we didn't hit the mark this time. Please reach out to us at [email protected] so we can look into this further and follow up with you. We hope you give us another chance to win back your trust and confidence.
Customer experienced a significant delay for a scheduled fingerprinting appointment.
Business reply on Google
We're very sorry for the inconvenience, J A. We know appointments are critical and strive to accommodate every customer as quickly as possible. We would like to investigate what happened during your visit and ensure you get the world-class service you deserve and should expect from The UPS Store on your next visit. Please contact me directly at [email protected] and I will get back to you promptly.
Staff unhelpful and printing services were overpriced and unavailable
Business reply on Google
Hello R B, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us at [email protected]. You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index) to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
The employee was rude and the wait time was excessive.
Business reply on Google
Dear, we apologize for the unpleasant experience you had with us. To help us improve, could you please share more details about what happened during your visit? You can reach us at (602) 252-7447 or [email protected].
appointment scheduling and wait time issues at the store
Business reply on Google
We're very sorry for the inconvenience, Jody Lin. We know appointments are critical and strive to accommodate every customer as quickly as possible. We would like to investigate what happened during your visit and ensure you get the world-class service you deserve and should expect from The UPS Store on your next visit. Please contact me directly at [email protected] and we will get back to you promptly.
Customer reports unprofessional and rude behavior from a specific staff member.
Business reply on Google
Hi Danny Franchini, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
customer charged a fee for tape to seal a return package
Business reply on Google
We are genuinely sorry Emily McCulloch for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff attempted to charge unnecessary fees for already packed and taped items.