Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store charges for printing labels and has poor facility cleanliness.
Business reply on Google
Sorry to hear about your negative experience. As we tried to explain you, there are four types of amazon returns. One in which when we scan a QR code and it shows the item has to be processed 100% by the store and it gets consolidated with dozens of other items. Second where customers bring a QR code, where customers need to pack their item(s), we scan the code and the system produces a shipping label (just as you are describing). Third case is what you got which was actually a shipping label, when we scan such the system only give us a receive. There is nothing to attach to your box and there for no way to identify it. In the return instructions it states that packing and label printing is responsibility of the client (we just offer the service for convenience). The forth case is when the customer is responsible for packing and also for paying for the return shipping.
Staff were unprofessional, unhelpful, and distracted during customer interactions.
Business reply on Google
Hi, Elizabeth. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We'd like to speak with you to clarify your notary concerns. Please contact us directly at [email protected] and we will get back to you promptly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Customer charged unexpected fee for printing a return label
Business reply on Google
Sorry for the bad experience. Our new associate should have explained the process and pricing better. We hope you give us another opportunity.
Passport photos were rejected and the store refused a refund.
The store charges an excessive setup fee for printing services.
Business reply on Google
Hello, we are sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach us at [email protected] so we can follow up with you. Thank you.
staff members and management were condescending and unhelpful
Employee entered the shipping address incorrectly.
Poor customer service provided by store management and staff.
Business reply on Google
Sorry to hear your package was sent to a different address than the one you desired. Unfortunately, in order for us to process a package we need for the customer to check and suggest edits if need be before confirm the shipping information, followed by signature and acceptance of the shipping information and terms and conditions. There is no way for us to process shippment without the customer consent. We wish you the best on your new endevor.
Staff returned package to sender despite customer confirming pickup in advance
Lack of customer assistance and equipment for processing multiple packages
Business reply on Google
Hi Debbie Springfield, we strive to provide the best experience to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address these issues. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff refused package release to authorized person resulting in return to sender.
Business reply on Google
Hello Daniela Beltran, we're sorry for the inconvenience. You should expect nothing less than seamless experiences from us, and it seems like we missed the mark. Please contact us at [email protected] so we can make this right. Thank you for the feedback.
Store refused to pack items after a long wait.
Business reply on Google
This is concerning to hear, Jeremy Macon. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Inconsistent acceptance policies for USPS packages based on size
Business reply on Google
Sorry for the confusion. The limitation on the USPS packages has nothing to do with a store policy or any of the staff. USPS limits the amount and sizes of packages they can pick up due to the size of the vehicles the utilize. Also, as you know we have limited space and we have been asked by the fire marshall to keep access open to avoid any hazard. Unfortunately, UPS Stores are not USPS drop off package locations, therefore the service we provide is just a courtesy service and can't provide any specifications since we are just a third party in this instance. We would love to offer the service to take your packages to a USPS package drop-off location for you; if you email us with your contact information, frequency and estimated volumen we can certainly make a proposal for you and expand on explaining our services offer with USPS: [email protected]. Thank you
Store failed to deliver package on time and refused refund request
Business reply on Google
We are sorry about your delayed shipment. Shipping terms and conditions are solely responsibility of the carriers; therefore claims for damage , lost or in your case delayed services are approved and paid by the carriers. Retail centers don't have any intervention on the decision making. In this particular case the carrier USPS requires that the customer files claims directly with them. We are sorry if at anypoint we weren't clear about the carriers policies and procedures, and the extent to which we are allowed to participate in the claims process. Thank you
employees ignored the customer while waiting for assistance
Business reply on Google
Hi, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand that this can be frustrating. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
store employees allegedly steal returns and overcharge for printing services
Business reply on Google
Sorry to hear about your experience. We return hundreds of items daily. If you can please call me to address this at 602 258 1995 or please share contact information at [email protected]. John Store Manager
Staff member was rude and refused to release a package.
Business reply on Google
Sorry to hear about your experience. If you can please email me your contact information to [email protected], or call me at 602 258-1995. John Store Manager
Staff require customers to purchase packaging for Amazon returns
Business reply on Google
Hello Alexzandra Rodriguez, we're sorry to hear about your experience with our team and the difficulties you had. I can understand how these fees can add up for you. We value your business, and strive to provide the best possible service to our customers and are so disappointed that we fell short of that goal in your case. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Staff were rude and refused to assist with an Amazon return.
Business reply on Google
Hi Angela Feroze, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to loook into this and earn your trust in our team. Please contact us at [email protected] along with the visit date or time and any pertinent details of your visit so we can get in touch with you. Thank you.
Manager refused to release package despite proof of tracking and sender