Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store demanded additional payment after initial transaction and delayed shipment
Business reply on Google
Benjamin Knapp, The associate made an error, called you to apologize for the error and offered you SOLUTIONS for correcting the error. You in turn "GAVE LIP". Not only were you disrespectful to the associate, but you were also rude and hostile to the manager. Verbal abuse will not be tolerated on our premises. Mistakes will happen; it is inevitable. In the future, try to express your concerns in a nonconfrontational way. And for the record, you were refunded.
Package sent via standard instead of overnight delivery
Business reply on Google
Hello, Sorry to hear your package did not make it in time. In reviewing your shipment, you shipped via USPS Express (i.e. United States Postal Service) not UPS. UPS is the ONLY carrier that guarantees Next Day Air shipments. Your Parcel Shipping Order (PSO), that was available for print and/or email during your shipment), even states that your shipment was an estimated delivery date and Not Guaranteed. I strongly recommend that you review your PSO for additional terms and conditions. We do value your feedback, and we'll use it to improve our services.
staff refused to assist with lifting a heavy prepaid package
Business reply on Google
Daniel Gonzalez, All items have to be weighed and scanned at The UPS Store; especially if one is seeking a drop off receipt. In order to bypass these essential prerequisites, I suggest the following options: 1. You can take your drop off directly to the UPS Hub or 2. You can call UPS to have a UPS driver pick up the item. Continued blessings. P.S. “You can’t stop the waves, but you can learn to surf."
Staff member was rude and accused customer of lying about damaged package.
Business reply on Google
Raul, Sorry, you received the worst service ever at our location. No one called you a liar Raul. The UPS Store do not make deliveries. Therefore, if you received a package open from UPS, Amazon or any other carrier, it is your responsibility to tape the parcel/package before dropping it off at The UPS Store location. Also, when your QR code states "Customer Pack", you are required to package the item in a box, tape the box then drop off the box at The UPS Store. This information was provided to you, but you insisted that items arrived at your home unpackaged and open. This may be true; however, we are not authorized to take those items unless you PACK them in a box and TAPE the box. Packing and taping services were offered, and you paid to tape one box. The other item you presented required packing services, which you declined. Please review Amazon return process on their website and continue to have a blessed day.
The store charged an excessive price for a single document printout.
Business reply on Google
Hello Mohd, Sorry about your experience, but there seems to be some confusion here. It cost $1.25, not $25 dollars to print a label. Please consider use for your future printing, packing, shipping or notary needs.
Inconsistent pickup service and frequent overcharging on freight and package weights.
Business reply on Google
Geana Davis, We are the UPS Store, not UPS. If you have concerns or issues with UPS, please contact UPS. Billing issues and pick up issues are handled with UPS not The UPS Store. You can contact UPS customer service at 1-800-742-5877.
Staff member was rude and hung up during a customer inquiry.
Business reply on Google
2 Timothy 2:23-24 NIV Don’t have anything to do with foolish and stupid arguments, because you know they produce quarrels. And the Lord’s servant must not be quarrelsome but must be kind to everyone, able to teach, not resentful.
Cashier incorrectly swapped sender and recipient addresses on shipping label.
Business reply on Google
Cecilia, Every shipper is asked to check the monitor to confirm shipment information not once but twice. Then you are also asked to check the actual shipping label before your package is shipped. Furthermore, you are provided a shipping confirmation sheet (PSO) which details your shipment (i.e. TO and FROM). Mutiple steps are in place to make sure your package gets to the right destination. Cecilia, take accountability here as YOU failed to confirm your shipping details. "It's easy to blame others for your situation, It's much more productive to search your own past and find what caused your faults".
Package failed to arrive by the promised overnight delivery time.
Business reply on Google
Mr. Olsen. Sorry your document didn't make it in time. As you saw per UPS tracking and our end of day records, your package was sent out at that same day. So many things could have contributed to the documents not making it to the destination on time. Per UPS policy if a next day air is not delivered you are entitled to a refund. That is the resolution that was offered to you, but you declined. You stated that wouldn't fix the problem and you continued to yell and curse out the staff. I understand you are/were frustrated but lets treat each other with respect. Things happen in life that are out of our control, just know there is always a resolution to problems. If you would like a GSR refund let me know. Enjoy your day.
Staff provided poor packing assistance and used incorrect shipping materials.
Business reply on Google
Holly, Sorry to hear that you couldn't ship your stuff. Its my understanding that you opted to pack your own package, as you didn't want to pay for the instore pack and ship guarantee. As a courtesy you were kindly advised how to pack your shipment so that items wouldn't fall out. Staff can not pack for you as that is a separate service fee which again you declined to purchase. It is common to waste tape, boxes and time, especially if one is inexperienced with the process. Please be assured that all UPS Stores offer a pack and ship guarantee so that you do not go through this again.
Staff member displayed unprofessional attitude and lack of helpfulness.
Business reply on Google
Sir, I can understand your frustration. However, you had a high value drop off and following the right process is critical to insure that should you need to submit a claim it would honored. It is against The UPS Store policy to sign for high value drop offs. This was explained to you but you insisted that I sign. As explained, only a UPS driver is allowed to sign for a high value. Lastly, if an item is of high value there are documents that must accompany the drop off which you did not have. I recommend you follow up with UPS regarding high value shipments and drop off, they will confirm what was stated above.
Package sent to wrong location and customer charged for reshipment
Business reply on Google
Mr. Rowe, Sorry for the inconvenience. It is store policy to have the customer confirm the shipping address on the computer. Unfortunately, you confirmed and signed off that the address on the computer was correct.
The store lost a high-value package and refused to accept responsibility.
Business reply on Google
Hi Saresse Zelman, Again, you never shipped from our store.
Store lost a high-value package and manager was unprofessional
Business reply on Google
Mr. Zelman, We have to be careful with accusations. We (The UPS Store 5940) did not lose or steal your package. Per the camera footage, that was provided to you and your attorney, you clearly see 2 UPS drivers removing your 90ish pound item and placing it on the UPS truck. Per UPS tracking your package made it to Florida. It was in Florida that issues occurred with your package and that was out of our control. The UPS investigator concluded that they (UPS) were not responsible for paying your claim as you did not pack your shipment well. Also, at time of shipment you declared the value to be $100, not $5000. You had several times to correct your shipment value as you left the store and returned one hour later requesting to have this package sent to an alternative address. Luckily we were able to correct that for you. In conclusion, the UPS Store 5940 only provided 3rd shipping for you. That shipping cost was refunded to you after conclusion of the investigation in February. This shipment issue was escalated to The UPS Store and UPS corporate office. They have both contacted you and closed this case.
Notary appointment was not honored by store staff
Business reply on Google
Caroline, I'm sorry to hear that. I'm not sure how this happened as an appointment is not needed for notary services. We also have Notaries on staff 7 days a week.
Mailbox closed without notice and staff provided poor customer service.
Business reply on Google
Mr. Hall, We contacted you several times before closing your mailbox. Before any mailbox is closed, the box owner receives 3 notices in the mailbox, 3 notices via email and 3 phone calls. All of which you received, however you did not respond. Furthermore, you were chronically late paying for the box and at time of closure you were 6 months past due. We hold mail for mailbox customers 30 days after closure, then the mail is returned to sender. Your box was closed 4 months before you came into the store inquiring about "important" mail secondary to nonpayment.
Package arrived damaged with missing contents and staff altercation occurred.
Business reply on Google
Mr. Mugar, Did you report this incident???? I find it hard to believe the owner curse you out AND a ups driver put hands on you.
Rude staff member provided poor service and overpriced shipping options.
Business reply on Google
Lisa, Sorry to hear about this. It is standard practice to inform shippers that the daily pick up has occurred. Especially if one is requesting Next Day Air as yourself (Next Day to North Carolina). Prices are posted on all items in store so associates may not know prices off the top. Shipping prices are based on destination, weight and dimensions of packaging. Sorry if the price was higher than you may have anticipated.
Employee refused to provide tape without purchasing a full roll.
Store shipping prices are significantly higher than online estimates.