Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member refused service and exhibited discriminatory behavior.
Business reply on Google
Hello Omar Rodriguez, thank you for sharing your feedback. We take all concerns regarding our team’s conduct seriously and aim to provide a professional environment for everyone. Regarding your request, notaries are legally prohibited from certifying a copy of a document without the original present. This is a strict legal requirement designed to prevent fraud and protect the integrity of the notarization process. Our staff was following state law by declining the service without the necessary documentation. That said, we are sorry to hear that you felt our communication was unfriendly. We strive for excellent customer service and will use your comments to review our front-desk interactions. We wish you the best with your documents.
Staff member provided inconsistent and dismissive service to customers.
Business reply on Google
Hello Le Ngoc, we strive to provide the best possible service and are deeply sorry that we fell short of that goal in your case. Please reach out to us at [email protected] so we can look into this. We take all feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff member was rude and refused to provide their name.
Staff failed to greet or acknowledge the customer upon entry.
Business reply on Google
Hello Andy Tran, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (210) 495-4700 or [email protected]
Staff allowed customers to cut in line and failed to provide receipt.
Business reply on Google
Hi Caroline Boyer, we apologize for the inconvenience of waiting, the frustration, and the unmet expectations. We always strive to deliver a quick and seamless experience for all our customers. Please reach out to us at [email protected] so we can look into this further. Your feedback will help us improve your future visit.
Staff member was rude and refused to provide advertised passport photo service.
Business reply on Google
Hi Rebecca Morgan, we apologize for the confusion you had regarding the services we offer. We will look into this to ensure our posted information is clear and updated. Please reach out to us at [email protected] if you need further assistance. We hope you give us another chance in the future.
Shipment of family heirlooms was damaged and delivered to wrong address.
The store representative was rude and unhelpful during a return process.
Business reply on Google
Hi Denise S, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to look into this further and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member was rude and dismissive during package pickup process.
Business reply on Google
I,m sorry you feel that way. We must ask for a valid ID before turning over a package. That's UPS policy. Later in the process, it did ask for that code provided by by the shipper. Also, it was extremely busy in the store when you arrived.
Staff member was unhelpful and rude regarding package security requests.
Business reply on Google
I am sorry you feel that way. This was your shipment on your account. Please have your package ready for drop-off. If the package needed that kind of attention, you should have ensured it was ready before you dropped in off at the store. All we're suppose to do for prepaids, is accept them as is and give them to the driver when he arrives.
Staff refused customer packaging and exhibited rude behavior regarding shipping costs.
staff exhibited discriminatory behavior and failed to greet customers
Staff member was unhelpful and rude regarding packaging requirements.
Customer was overcharged for a box for an Amazon return.
Staff refuses to provide receipts for transactions.
Business reply on Google
Ma'am, No UPS Store can give you a receipt for USPS packages. We don't have the Post Office software to scan packages. I explained that to you while you were here. If you need a drop-off scan, please take USPS packages direct to the Post Office.
Manager provided rude and condescending customer service during package drop-off.
Business reply on Google
I'm sorry you feel that way.
Customer charged an unexpected fee for printing a prepaid label.
Business reply on Google
I am sorry you feel that way. The pricing for processing a print request is plainly written on the paper we gave you with the email address to send your file.
Staff refused to print documents and exhibited rude behavior.
Business reply on Google
I believe that the reason you left was you were not paying the $2 computer use fee.
Customer reports packages being opened and contents removed by store staff.
Business reply on Google
Tracy....The boxes arrived damaged from UPS. The store has no responsibility how a package arrives from the carrier. I take it that you forgot that I offered to assist in filing a claim with UPS, but you kept ranting that either I or Chris intentionally opened your boxes. THEY ARRIVED OPEN! Your mail receiving box was closed because I refuse to do business with someone who accused me of theft. I run a honest business here for over 15 years. I don't need your accusationos or money. Jim.
The store owner provided rude and unprofessional customer service.