Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store provides poor customer service to walk-in clients.
Business reply on Google
Hello Michael Martin, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (210) 590-1511 or [email protected]. Thank you for your longtime business with The UPS Store.
Employee exhibited rude behavior and poor customer service skills.
Business reply on Google
We're sorry to hear about your experience with us, Roy Walker. You should always expect professional and courteous service when visiting The UPS Store, but it's unfortunate that we fell short in your case. Rest assured your feedback has been shared with our center team. If we can offer further assistance, please contact us directly at [email protected]. We hope you'll give us another chance in the future. Thank you for your feedback.
Staff were rude and provided incorrect pricing information.
Overnight package containing medication was not delivered on time.
Business reply on Google
Thank you for taking the time to leave us a rating, Deborah Meador. The UPS Store is about delivering world-class service, so we'd love to know what we can do to improve your experience next time. You can share your feedback with us at [email protected].
Staff member was rude and refused to process valid shipping labels.
Business reply on Google
Thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff incorrectly accused customer of presenting a fake identification document.
staff were rude and services were unavailable before closing time
Business reply on Google
Hello L Beltran, we're sorry for the inconvenience. We strive to provide available services during posted hours for our customers, and it seems like we missed the mark. We will look into this with our team for future improvements. Thank you for the feedback.
The staff member was rude and condescending to the customer.
Business reply on Google
Thank you for your review giving us information regarding an employee's actions. She didn't work yesterday so if you could give us a call to give us more details of what happened, we would be happy to address the concern.
Package dropped off at store was never scanned or delivered
Business reply on Google
Thank you Linda for your review. We did explain our USPS process when the package was dropped off. We did recommend the package be taken to USPS if a receipt was needed as we do not give receipts for USPS packages. I assure you no one stole your package. I'm sorry you are going through this situation with your phone carrier.
Package dropped off at location was never scanned and went missing
Business reply on Google
Hello Ivan Leon, we are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you.
The shipped package arrived empty instead of containing the intended item.
Business reply on Google
Hello Sandra Enriquez, you should always feel confident and secure shipping with The UPS Store. If you're the sender, please contact me directly at [email protected] to report a lost or damaged package and initiate the claim process. I'll need your full name, tracking number, and other pertinent details. Please include if you declared the item's value at the time of the transaction and purchased Declared Value for that amount. If you are the receiver, please get in touch with the sender to start the claims process. Thank you.
Staff member was rude and unhelpful regarding the return process.
Business reply on Google
Hi, we're sorry you've had difficulties with your Amazon package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We take your feedback seriously and will be taking steps to address the issue. If we can offer further assistance, please contact us directly at [email protected]. Thank you for your feedback.
The front desk employee was rude to the customer.
Business reply on Google
Hello Yuvi Singh, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
The store employee displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Hi Kim San, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all feedback seriously and will be taking steps to address the issue with our team. Please reach us at [email protected] so we can follow up with you. Thank you.
Customer waited twenty minutes for a notary who was unavailable.
Staff error caused document rejection and poor service experience.
Business reply on Google
Hi Chris Gutierrez, I can understand your frustration, and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can look into this.
Staff refused to provide a tracking number and hung up.
Business reply on Google
Good morning! I'm the one who answered the phone when you called. I explained to you that since the package did not leave from our location, we had no access to the tracking number. The UPS Stores are a franchise so we only have access to the tracking numbers that we manifest from our location. Have a wonderful day - Thank you.
Customer was overcharged for fax and copy services.
Business reply on Google
We are genuinely sorry Jim P for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach out to us at [email protected] so we can follow up with you. Thank you.
Notary was unavailable despite prior confirmation of availability.
Staff refused to provide tape and provided poor customer service