Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee was rude and confrontational toward a customer
Business reply on Google
Hi Joker Garza, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff were aggressive and confrontational during a routine visit.
Business reply on Google
Hi Caren Queen, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Employee was unprofessional and distracted by a personal phone call.
Business reply on Google
Hello B Cox, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (210) 490-4547 or [email protected].
Staff used aggressive language and banned customer at closing time.
Business reply on Google
Hi Tomas Chavana, we understand your frustration. We always aim to treat customers respectfully, and we're sorry to learn about your negative experience at our location. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] so we can get in touch with you. We hope you give us another chance in the future.
Staff failed to provide basic customer service or professional interaction.
Business reply on Google
Hello John Palencia, we are sorry to hear about your negative experience. Our goal is to provide friendly and professional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
The store manager was disrespectful and yelled at the customer.
Staff member was rude regarding the processing of Amazon returns.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, John Martin. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Customer alleges theft of a vintage receiver by store staff
staff were rude and distracted by phones during customer service
Business reply on Google
Hi, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused to provide a shipping box for a laptop.
Business reply on Google
Mr. Nobura, I don't think you have the right location as there is no one here that fits that description, here at the Brook Hollow location we always have a stock of UPS Express envelopes and boxes that are free to use with Next Day and Second Day shipping labels. For fragile items such as laptops please consider taking advantage of the UPS Store's Pack and Ship Guarantee that covers you for the replacement value of the item, packing and shipping cost in case your package gets lost or damaged in transit.
Customer package stolen and phone being used by another person
Business reply on Google
We will gladly help you with this, if you had a prepaid UPS label we always give customers a receipt that shows the time of date they dropped it off. ATT should have the tracking number for that prepaid label so that we can contact UPS about your package. Regardless for most returns the customer's responsibility is limited to turning in the package to the courier, thus why we give the receipt as proof. If the package gets lost or damage in transit it will be resolved between ATT and UPS and should not affect you the customer. Please reach out to Brent our Store Manager at 210-490-4547 or [email protected] to provide us more details and we will gladly help.
Staff member exhibited intimidating and unprofessional behavior regarding international…
Business reply on Google
Hello Aleah, sorry to hear about your experience please reach out to our store manager Brent or email us at [email protected] as we would like to get more information and find a way to make thing right,
The store lost a high-value package and failed to provide updates.
Package lost in transit and store refused to provide reimbursement assistance
Business reply on Google
Mr. Aguilar, first le me apologize about the situation with your package, we weren’t able to reach you this morning, so we spoke to your Father and explained the process. UPS has a money back guarantee on every shipment in the very unlikely case your shipment doesn’t arrive on time. Also, UPS will refund shipping cost plus repair or replacement value of your item in case it was lost or damaged. In this case we have filed for the GSR (service refund) for the original shipment and a check should be issued in the next few days. Finally, The UPS Store is a separate company from UPS as we also provide other shipping alternatives as USPS and even DHL, so please understand that the individual UPS Store location has no control over the Carriers and thus is limited. We have started the investigation to locate the package, filled for the refund and will monitor this latest package to ensure on time delivery. We are working very hard to resolve this situation and thank you for your patience and understanding.
Employee was rude and sarcastic to the customer
Business reply on Google
Ms. Amador, We are sorry to hear about your experience at our location, Customer Service is a priority for us and its disappointing to hear that we did not deliver on this front. We appreciate your feedback so we can address this matter and take the appropriate steps to ensure we can reach the Customer Service standards we are know for. We hope you can give us another opportunity to earn your business and make things right, please reach out to [email protected]
Staff refuses to provide tape for customer package preparation.
Business reply on Google
Ms Katia, while some locations do charge for tape, we at this location have never done so and hope to continue to provide this service for as long as we can. Please keep in mind that The UPS Stores are individually owned and some policies can vary between locations. We will happily receive and tape your drop off package and also keep us in mind for your Amazon return as they now have an option where you can return eligible items to The UPS Stores without the need of a box or tape.
Store failed to process insurance claim documentation for a damaged package.