Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store charges extra for tape when using their shipping boxes.
Business reply on Google
UPS Requires the customer to have a packaged taped and ready to ship. If not there is a cost for the service. We offer one strip of tape as courtesy. When you purchase a box we offer 2 services: the cost of the box with out tape and the full service where you pay for us to package the item. Taj is a respected individual who manages our store and does a great job. He is also as respected veteran who served in the gulf war and choose to work in our community and his integrity is impeccable.
Staff refused to tape a return box without a purchase.
Business reply on Google
Hi, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Unexpected fee charged for printing a pre-paid shipping label.
Business reply on Google
Hello Ernie Vc, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff used fear tactics to upsell shipping and delivery was delayed.
Business reply on Google
Hello Tobi Morgan, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
Staff member was unprofessional and rude regarding a customer service request.
Customer reports discriminatory behavior and unprofessional conduct by store staff.
Business reply on Google
Hi Michelle, I am sorry that you feel this way. I would like to discuss the situation in more depth that led to you feeling disrespected, the unprofessional behavior and racism you feel occurred. I am the owner of the store and can be reached directly on my cellphone at 210.291.6716 - I look forward to hearing from you soon so we can discuss this. Thank you - Kevin
Employee refused service before the official store closing time.
Staff member was unhelpful during an Amazon return process.
Business reply on Google
just curious what made it so hard
Staff member provided poor customer service and ignored the customer.
Business reply on Google
I am sorry you experienced poor service with Brittany. She is usually one of my better employees who displays a positive attitude. Unfortunately everyone has a bad day but we emphasize leave it at the door while at work. I appreciate the info because we strive for excellence in customer service. I hope you continue to use us. We and her can show you the correct way to service you with that smile on our face. If you have any concerns feel free to ask for me.. Kevin Owner 210.291.6716
Staff falsely claimed a package was returned to sender
Business reply on Google
Mr. Miller I would definitely like a call about this package because you are not in my system showing a drop off or a ship out. Plus the head postmaster has never contacted me or my employees about a package . My name is Kevin 2108294248. I would definitely like to talk about this package. I'm wondering if you have the wrong store.
Unexpected additional fees charged for shipping labels on corporate account
Driver failed to deliver package to apartment and staff was unprofessional.
Business reply on Google
Mr.. Nicholson this is Kevin from the UPS STORE. I reviewed with the employee and they informed me they didn't laugh on the phone. So I took a look on the camera to verify and that employee never laughed at you. The Driver and another employee were having a conversation and they began to laugh about a completely different topic but they weren't even in the same area to know what you were discussing. I would be more than happy to review this with you. But Riley stayed professional in his talks with you. I am sorry the UPS Driver delivered the package to the leasing office but due to theft they will deliver to the leasing office for avoiding packages from being stolen. please call me 210.829.4248 Kevin
The store charged for shipping services already covered by Amazon.
Business reply on Google
On this day I serviced you and asked you if you wanted to proceed with the charges that amazon left for you. You didn't have a QR code so unfortunately there was a fee. You accepted the fee. I am sorry you feel this isn't right but when you tell me to complete the job that what we will do to help move your package back to amazon.
The store charges for computer time and has unprofessional staff behavior.
Business reply on Google
We are a faith based business which I am proud of. Secondly there is a fee to print due to the cost of computers and printers. I am sorry you feel this isn't a fee to charge but we only charge what is right when it comes to printing. I wish you the best.
Inconsistent shipping costs for the same package weight
Business reply on Google
Mr. Wilson the earphones you shipped last time had a box and packaging. We looked up the last transaction to confirm this. This time you brought in only the earphones with no box and packaging. The cost to ship doesn't change by employee. As the owner if you would like to discuss this further I am happy to go over this with you. I am also the individual who processed your shipment. Have a great day!
Employee charged for tape without recording the transaction in the register.
Business reply on Google
Mr. Ibanez my name is Kevin Palmer and I am the owner. Taj should have asked you if you want a receipt for starters. Smiling and addressing customers with a greeting is a must. But as far as him pocketing the money he counts all the small bills and makes a one time deposit at the end of the day. Most customers don't want a receipt and that is what we do with it. But he again should of asked if you want a receipt. Please call me because I would like to refund that fee due to failure to see if you want a receipt. 2108294248
Staff member was rude and disrespectful to customers
Business reply on Google
rest assured Chris I am a catholic based business and old school. so arguing with customers is something I never do.
The staff at this location were unhelpful and lazy.
Business reply on Google
I am sorry you feel this way sir but I work extremely hard at trying to offer service to the fullest of my ability.
The store lost a package containing expensive shears.
Business reply on Google
The shears were shipped and we are aware things can happen such as lost shears. We are filing a claim for the value you signed off on the 100.00. You stated I laughed in your face but far as laughing in your face my business is based on service and I hold myself and employees to higher standard. I cannot control UPS facilities but complying with the rules. I can and will get what you are do by what you signed and agreed on. I am sorry you are frustrated by the situation but I treated you with respect and even tried to discuss with you how you packed the item. I am sorry for this situation.
The store hours do not match the posted opening time.
Business reply on Google
Ms. Gomez, I looked back over the last month of open registers and camera activity. My store has been open at 8:30 each weekday. On Saturdays, we open at 9. I just want to confirm that he did go to the Austin Hwy location. Also, I have had customers go to the Insurance door by accident instead of our door and they do not open until 10 am. Please call me to discuss this and leave a message if I do not answer as I am a working owner and cannot always answer my cell when it rings. I will return your call. I look forward to hearing from you. Kevin 210-291-6716