Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to process return due to arbitrary packaging and labeling requirements.
Business reply on Google
Hi Yuying Luo, we're sorry you've had difficulties with your Amazon return package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We take your feedback seriously and will be taking steps to address the issue. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you, and we hope to have the opportunity to serve you better next time.
The store refused to notarize a document written in a foreign language.
Business reply on Google
Thank you for your review and for giving us the opportunity to serve you. We’d love another chance to provide the top-notch service we’re committed to. If you have any questions or suggestions, please reach out at [email protected]. We appreciate your business!
excessive fees charged for printing services
Business reply on Google
Hi Porschee Bradley, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Owner was rude and charged a fee for taping a return
Package was never shipped and is missing from the store
Business reply on Google
Hello Teresia, we are very sorry your package did not arrive as expected. We did pack your item and assure you that the UPS driver did pick up the item during the close of business day that evening. We have the driver’s signature associated with the tracking as further documentation. We have contacted UPS to investigate a search for the lost package.
Store was closed during posted business hours
Business reply on Google
We're sorry for the inconvenience. We want to make sure we're adhering to our posted working hours and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Staff refused to assist with printing service after a long wait.
Business reply on Google
Hello Nkem, sorry about the confusion. We can not provide same day or next day poster printing at this store. We don not have access to a large format printer. If you call us back in the morning we can discuss a better solution. 210-444-9228.
The store lost a shipped item and refused to provide assistance.
Business reply on Google
Hello Mike: Thank you for your feedback regarding your two no charge drop off Amazon Items. Typically Amazon requests that you pack and seal the two items in the original packaging or a replacement package and bring to our center to apply the UPS label. Please give me a call to discuss your experience as we can work with you on this matter. John Farugia Center Owner 210-347-5822
The store fails to answer calls and misreports package delivery status.
Business reply on Google
TaShiba, you left a review for The UPS Store on Bulverde Road in San Antonio and not UPS. Please take down your review as it not pertinent to our retail franchise business.
Manager displayed unprofessional behavior and poor customer service skills.
Business reply on Google
Thank you for feedback regarding your free no charge drop off at our center. Generally weight, the dimensions of the package and distance from shipping location are gathered at time of payment. Since you were only dropping a prepaid package, we only needed to scan it into our system. Sorry about the confusion.
Store failed to open at the posted operating hours.
Business reply on Google
This is concerning to hear, Ashley Daniels. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store charges excessive fees for printing shipping labels.
Business reply on Google
Hello Hamza Mushtaq, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Customer suspects an employee stole a returned item.
Business reply on Google
Thank you your feedback, please call the store manager to discuss this further as we get hundreds of Amazon returns per day. 210-444-9228
Staff were rude and failed to process an Amazon return correctly.
Business reply on Google
Thank you Andrea for your feedback regarding your no charge Amazon service at our center and understand. We return thousands of Amazon items per month and have rarely experienced issues. We review our processes with our team and make adjustments accordingly.
Store opened late and staff provided poor customer service
Business reply on Google
Hello Tony: Thank you very much for your feedback, We can understand your frustration. We continue to look for ways to improve our customer in store experience and your feedback is important.
The store was closed during posted business hours.
Business reply on Google
Hello Curtis: Thank you for your comment, unfortunately as of this morning we had two associates out of the four we have on staff call in with COVID. We did open a bit after you left the store and am sorry for the inconvenience. COVID and the labor shortage have created challenges for small independent owned businesses like our location. We have adjusted our staff schedule to accommodate, and we welcome you back at any time.
The store manager was unfriendly and unprofessional during the return process.
Business reply on Google
Hello Diana: Thanks for your feedback for your free no charge Amazon drop off. We take your feedback for our free services seriously and will make changes to processes accordingly.
Shipping costs at this location are significantly higher than expected.
Business reply on Google
Shonda: Thank you for your feedback. I can assure that our prices are very competitive. Unfortunately, all shipping rates have increased from our vendors including UPS and USPS.
Store opened late and staff displayed unprofessional behavior
Business reply on Google
Thanks for your feedback, our doors automatically open up at 8:30 am. This morning, there were other customers in front of you. Sorry you felt that our staff was not attentive to your needs.
The store owner is unprofessional and unhelpful to customers.
Business reply on Google
Hi Orlando, we are sorry to hear you had an unpleasant experience at The UPS Store on 281 & Evans. However, each store is individually owned and franchised. This review is an inaccurate representation of our store. Thank you.