Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Notary refused to notarize document due to misunderstanding of duties
Business reply on Google
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when a routine notarization process becomes confusing and does not meet your expectations. We recognize that customers rely on notary services to be handled professionally, clearly, and efficiently. The UPS Store locations are independently owned and operated, and concerns regarding notary services, customer interactions, and employee conduct are taken seriously and shared with the local team for review so they can be appropriately addressed. If you would like to provide additional details about your visit, please contact us at [email protected] so the location can review your experience further and assist you directly.
Store lacks accessible Wi-Fi and charges high fees for printing labels.
Business reply on Google
Hi Jamie, thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention. Our store recently came under new ownership and, based on feedback from customers like you, we have introduced complimentary guest Wi-Fi to make it easier to access return codes, digital labels, and other online services during your visit. We’re always looking for ways to improve the customer experience, and your feedback helps us do exactly that. If you’d like to discuss your experience further, please feel free to contact us at [email protected]. Thank you again for your feedback. We hope to have the opportunity to serve you again soon.
Strong chemical fragrance in the store causes physical discomfort.
Business reply on Google
The UPS Store 02/19/26 Hello Eric, we are sorry to hear about your negative experience. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact Carol at 210-402-3400 or Email [email protected] along with the visit date/time so we can get in touch with you. We would greatly appreciate your feedback for fragrance or cleaners are cleaning crew could possibly use Thank you.
Employee misdirected shipment and manager refused to accept responsibility for error.
Business reply on Google
The UPS Store 02/19/26 Hello Cynthia, we are sorry to hear about your negative experience. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. You Came back to the store a few hours later and Carol Shipped out the package next day air at no charge. Apologies were made and accepted by both of you. The package was delivered and no damages or loss was made with the Dog Testing. Your business is greatly appreciated. if you can update your review to include Carol Did follow thru and make things right with this shipment.
Staff member refused to assist customer despite store being empty
Business reply on Google
Hi Charnell Boone, we are sorry to hear you didn't have a great experience with us. We want to make sure everyone feels treated with integrity and respect while at our center, and our intention is to always take care of our customers. Please reach out to us at [email protected] so we can look into this further. Thank you.
Staff members displayed an unprofessional and uncomfortable demeanor.
Business reply on Google
Hi, thank you for your review. You should always feel welcome and valued when visiting The UPS Store. Your feedback has been shared with our center team, and we are committed to providing the world-class service for which we are known. If we can offer further assistance, please contact us directly at [email protected]. We hope you give us another chance in the future.
Inconsistent packaging requirements for Amazon returns at this location.
Business reply on Google
Stephen Snider, thank you for your visit and for selecting The UPS Store® for your Amazon® return. We're sorry to hear you had a frustrating time with your return. We're committed to providing world-class service and a seamless experience for our customers. If I can offer further assistance, please contact me directly at [email protected] so we can get you back on track.
The store employee was extremely rude to the customer.
Business reply on Google
Hi Em Heatherr, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff scanned incorrect barcode and refused to assist with resolution
The store provides consistently poor customer service.
Business reply on Google
Kelly Smith, we are sorry to hear about your experience. As most reviews are positive about the service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (210) 402-3400 or [email protected].
Employees provided incorrect information regarding a shipping label
Business reply on Google
We're sorry to hear about the difficulties you had during your recent visit. We understand that your use of "surepost" which we NEVER recommend this method because when there are issues neither the Post Office or UPS seem to expedite a clear resolution. If you could offer further details by contacting us directly at [email protected] so we can understand your perspective as well as to update our staff on how to handle differently we would greatly appreciate it.
Overnight letter was misrouted to North Carolina instead of Austin.
Business reply on Google
Ira- we certainly understand your disappointment. However, as a Franchisee Store, we are not involved with the delivery operation service of UPS. Our role is to process the packages and then hand off to UPS at the end of the day (we are customers of UPS just like you). I hope we have an opportunity to overcome this delivery failure by UPS and us as the store can win your business back once again.
Staff refused to ship items unless customers paid for packing services.
Business reply on Google
Hello Kenneth Teasdale, we can understand your frustration and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Notary service was unavailable before the store's official closing time.
Business reply on Google
Hi Mark, We are so sorry for your encounter. The experience you describe is completely unacceptable, and we understand your frustration. We offer notary services anytime we are open. The employee has been corrected and this will not happen again. We ask that you please return and we will make your notary complimentary for our failure. We truly apologize for any inconvenience. We hope you will allow us to rectify this mistake. We ask that you allow us the opportunity to make up for this issue and would consider removing this review once we satisfy your need. Thank you.
automated phone system prevents resolution of incorrect shipping label information
Business reply on Google
Cheryl, We certainly understand your frustration when there is a UPS issue to be corrected. However, as a franchise store there are those times, where the store itself, can add very little assistance other then to direct a client to the UPS Customer service number. Gaining a live person is a challenge and takes even a few tries to succeed, but your review of one star for UPS is completely understandable at this time. But as the franchise store- this review is misdirected and shines on the store's score not UPS. If you call our Mgr directly (Carol) she will attempt to intervene on your behalf to resolve this issue. As for this review- we cordially ask that you remove it in order that our store is not reflected in your situation since we are not the source of your issue. Thank you for the feedback- we will forward your comments to the Area Franchisor.
Staff refused package delivery and returned it to sender
Business reply on Google
Ms Wade.. We apologize for the service you rec'd from UPS. As a franchise, we don't control any of their services and strictly adhere to assisting those that have encountered poor service, undelivered items and claims on behalf of the customer to UPS. Unfortunately, some drivers for unknown reasons do not do their jobs properly. Our store would only refuse an item if it is NOT considered an Access Point Program item or if was actually addressed to our store. Again, we understand your disappointment- but in this case the delivery failure lies with UPS.
Package delayed and shipped via unauthorized carrier without customer notification.
Business reply on Google
John, We are sorry you felt inadequately communicated with. It is always our goal to be clear with the services offered and times in transit. We have seen to it that this was reviewed with all staff once you brought this to our attention to better serve you and all who come through our door. FYI to all customers: Since this is a franchise store locally owned and not actually UPS or USPS the delivery date/times and execution of delivery is based solely on information supplied by the carrier.
delivery driver fails to deliver packages despite customer being home
Business reply on Google
I apologize for being unavailable when you were in. We have been quite busy lately. However, most of your issue, and I am sorry you are having one, involves UPS's newer delivery policies. These are things we as a store (franchise) can not effect. I am happy to give you the number to UPS customer service, as they are the ones who need to address the heart of your complaint/issue. That number is 1-800-742-5877. It will start automated, but after a couple of 0s you will get to speak to a person.
unprofessional staff behavior and excessive small service charges
Business reply on Google
Mr. Oda, I am sorry you didn't enjoy your experience. I do remember you were a prepaid label drop-off customer. I am sorry you didn't agree with our charging for tape. In the singular view, I can see how this might appear "tick tack". As we tried to explain to you, in the larger view, we see between 80 -100 drop off customers a day. Many of these also need their packages taped. This ends up being quite a bit of tape, which we have to buy, being expected to be given away free. UPS does provide many products for shippers. However, even at their drop boxes, tape is not one of them. Please do not confuse our concern for the bottom line with being "unempathetic". We care greatly that everyone has a good experience and do our level best to balance that with still being a profitable business.