Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The store location lacks adequate signage for customers to find it.
Business reply on Google
Hi Dakota Thompson, we apologize for this inconvenience. Please contact us at [email protected] so we can follow up with you. Thank you.
The store location lacks adequate signage for customers to find it.
Business reply on Google
Hi Dakota Thompson, we would like to learn more about your experience and what we can do to help. We're committed to providing world-class service and our intention is to always take care of our customers. Please contact us at [email protected] so we can follow up with you. Thank you.
Staff failed to locate package despite it being clearly visible.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Jessica “Niki” Moyer. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Staff provided misleading pricing for shipping services.
Business reply on Google
Hello Argentina Solis, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (210) 485-0467 or [email protected].
Customer charged for printing a digital shipping label
Notary service unavailable despite confirmed appointment
Employee incorrectly suspected customer of suspicious behavior while taking photos.
Staff refused valid identification documents for mailbox registration.