Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee displayed unprofessional attitude toward a customer and their child.
Business reply on Google
Hi Kay Anne, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. Please do not hesitate to contact us at [email protected]. Thank you for your business.
Employee refused to accept package and insisted on purchasing additional packaging.
Business reply on Google
Hi Callie Koelling, we're sorry you've had difficulties with your Amazon package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
staff failed to assist customer and left the service area
Business reply on Google
Hi Becky Hernandez, we apologize for the inconvenience you experienced. Our goal is to provide efficient and reliable service, and it sounds like we fell short. To help us better understand and improve, could you please share more details about your visit? You can reach us at (210) 496-1091 or [email protected].
The store closes earlier than the posted operating hours.
Business reply on Google
This is concerning to hear, Don Langreich. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Damaged shipment and incorrect insurance valuation caused significant financial loss.
Business reply on Google
This is concerning to hear, Joe Ullo. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store charged a fee for printing a shipping label.
Business reply on Google
We are genuinely sorry Justin Schwartz for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff refuse prepaid packages to pressure customers into buying store supplies.
Business reply on Google
This is concerning to hear, Ahmad Pourasef. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store failed to process the return label correctly.
Business reply on Google
Hi Thomas Galvan, we apologize for the inconvenience. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Store charged for packaging on a free Amazon return service.
Store forces unnecessary packaging purchases for Amazon returns and staff is…
Store refused refund for delayed international shipment and alleged discriminatory…
Delayed international package delivery and refusal to process refund claim
The customer was overcharged for an email service.
Package containing a handbag was lost and staff denied receipt
Business reply on Google
Hello Jessica, We are sorry for the inconvenience. Upon checking the tracking numbers on all three prepaid packages you dropped off, all three packages were delivered on time to their destination. If you would like to further discuss this matter please contact us at 210-946-1091 or email us at [email protected],
The owner displayed unprofessional behavior and poor customer service.
Package lost and insurance claim processing is delayed
Business reply on Google
I apologies the UPS process takes long and we were trying from our end as local UPS store to resolve the issue as soon as possible. Please reach us [email protected] to discuss in further
Passport photos failed specifications and staff refused a refund.
Employee provided poor customer service and lacked eye contact
Business reply on Google
First of all I would like to thank you for taking time to review. I apologies for the inconvenience. Employee was sick and waiting for the cover. I do not want to take this as an excuse. I would like to have another chance to serve you better.
The store charged a fee for using a small amount of tape.
Excessive printing fees and unprofessional staff behavior at the store.