Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The store closes earlier than the posted operating hours.
Business reply on Google
This is concerning to hear, Art. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store was closed during posted operating hours
Business reply on Google
Hi Martin Hernandez, we apologize for the inconvenience you experienced. Our operating hours should always be abided by. Please reach us at (210) 826-8949 or [email protected] so we can follow up with you. Thank you.
The store was closed during posted business hours.
Business reply on Google
This is concerning to hear, Grace. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store closed earlier than the posted business hours.
Business reply on Google
Hi there, this is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The cashier was rude and the service was slow.
Business reply on Google
Hi Kelly Palomo, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
The store failed to open at the scheduled time.
Business reply on Google
Thank you for bringing this to our attention, Daniel G. Our store hours should be perfectly clear and abided by. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Lack of parking and long wait times at the store.
Business reply on Google
Hello Rachel Smith, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (210) 826-8949 or [email protected].
The store failed to open during posted Sunday business hours.
Business reply on Google
Thank you for bringing this to our attention, Elisa Sanchez. Our store hours should be perfectly clear and abided by. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member is rude and unhelpful to customers.
Business reply on Google
Hello Elka Rodriguez, we're sorry you did not have a great experience with our staff. We strive to provide friendly and exceptional service for our loyal customers, and it seems like we missed the mark. We will share this feedback with our team so we can address this concern promptly. Thank you, and we hope to serve you better next time.
Staff member displayed hostility and poor customer service
Business reply on Google
Thank you for sharing your experience with us, Ess Are. We apologize for any inconvenience during your visit. We strive to provide excellent service to all customers, and we will address this with our team to improve going forward. We hope you can give us another chance for excellent service in the future.
Staff attached the wrong shipping label causing the package to be lost.
Package went missing after drop off and store refuses responsibility
Business reply on Google
This is concerning to hear, Laura Martinez. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff failed to disclose mailbox rental availability restrictions over the phone.
Store failed to notify customer after locating a lost package.
Online print orders are delayed and incomplete.
Staff member provided discriminatory service based on race and physical appearance.
Employee displayed unprofessional attitude and refused to provide customer service
Business reply on Google
she no longer works here.
Store charged a fee for notarizing an absentee ballot
Staff refused service at closing time despite customer arrival.
Staff member was rude and unprofessional regarding store closing hours.