Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Owner exhibits rude behavior and raises voice at customers.
Business reply on Google
Aracelli, Thanks for taking the time and leaving a review for this location. First thanks for acknowledging how great the staff is, we totally agree. Second, thanks for reassuring our trust in the staff that they follow the standards set forth in the THE UPS STORE network. No package can be released to a customer, unless their name is on it and a ID is provided. You sent someone earlier in the day, to pick up your package. My staff followed the proper standards to prevent fraud and denied him your package. You then entered the store at 6:25 pm, upset, and yelling while looking on your phone. My explanation of the standard, didn't match your expectations and the word rude came out. We have a obligation to protect all of our customers from fraud, and that's exactly what my staff did. Again thanks for the feedback and have a blessed day.
The store owner exhibits unprofessional and condescending behavior toward customers.
Business reply on Google
We appreciate your business and hope you find The UPS Store Family that meets your needs best. Each store is an independently owned franchise. As owners, we are in the store nearly everyday which is a bit uncommon in many other businesses. Yes, our military background is our foundation and also a point of pride in how we take care of our store, staff and customer needs. We maintain a strong set of values and ethics. The store operates very similar to a military organization and that often is direct and to the point, it is not meant to be harsh or overwhelming. We work to accomplish the mission and avoid wasting valuable time especially for a customer that may have many other things to complete in the day. Amazon returns have a variety of standards that our store must meet in order to continue to offer the Amazon return /drop off services. We process a great number of packages that must meet these varied requirements efficiently and smoothly. We do our best to explain often confusing standards to the customer so the return is issued without concern. We are who we are and not everyone loves the atmosphere; however, most people do. Many customers have their favorite staff members and
Staff member locked the door before closing time and refused service.
Business reply on Google
J. We pride ourselves on providing world-class service, in additional to our prompt and timely opening of the store in the morning and closing in the evening. At this location, we believe time is a person's valuable resource not to be wasted. Our hours of operation are posted clearly next to the front door. The store clocks are all synchronized to reflect the same time. I apologize that I did not see you in or getting out of your vehicle while in the parking lot outside the store upon locking the door. I locked the front door and immediately went back to my register as to continue helping customers. I certainly would have invited you in before the door closed had I made eye contact or exchanged words with you. When we spoke face to face at the door, it was upon my escorting one of the 7 end of day customers out the locked door because it requires a lever push. Our contact came 8 minutes after I had locked the front door that evening. I ensure to maintain a locked door after hours as a safety precaution as well as my feelings on the value of a person's time. I will no longer offer the open door service, or allow my associates to open the locks door for the reasons I just mentioned.
Store owner was aggressive and provided incorrect information regarding return packaging.
Business reply on Google
Hi Christiane Richardson, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused to notarize a document that was already signed.
Business reply on Google
Hi, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Customer charged for computer use without prior notification.
Business reply on Google
Hi Myra R, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Staff publicly embarrassed customer regarding store machine instructions
Business reply on Google
Hi Nancy Salinas, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff were unhelpful, rude, and provided incorrect shipping instructions.
Business reply on Google
Jessica, It took me awhile to respond to this review. I'm Mike the owner, the person you referenced that came outside to speak to you. We don't control how Amazons are returned, we just follow the guidelines that they require. As far as the store needing training, you were 100% right. After this review, we conducted training specifically using your observations. Thanks for pointing these out to us, and we immediately implemented changes. Stay blessed out there and again thank you.
The store owner was rude and dishonest with a customer.
Business reply on Google
Lasha, Your grandmother is a very nice and pleasant person. It was my pleasure to help her sort through the situation peacefully in person. Sorry if you felt I was rude and not helpful. After I climbed on the back of a truck and found your package, because you put the wrong items in the bag. Even after that you continued to yell and use profanity, while asking for a number to corporate. I was simply trying to fix a problem and help to the best of my abilities. Stay blessed out there and be safe. Mike
The store charged a fee for dropping off a USPS package.
Business reply on Google
Hello Betty Cazares, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. Pricing, services, and hours of operation vary by location. Due to a rise in USPS packages being lost and limited storage space. At this location we charge the 1 dollar fee, for your convenience and not having to drive to the post office. As a small business in your community, most of our patrons really appreciate this service. Thank you for sharing your feedback. We hope you visit us again soon. Any further questions just call and ask for one of the owners @2103101196.
Staff member was rude and yelled at the customer.
Business reply on Google
Ma'am. I am sorry that you had such an unpleasant experience. I was helping a customer in the front and my associates were helping another customer at one of the registers. I tried to get your attention and I never asked you to move nor did I raise my voice or yell. I was simply trying to inform you of the new lanes we established within the store to help ease customer confusion. I apologized multiple before you left the store and will do it once more. I am sorry if anything I said seemed rude, as it was not my intention. I only wanted you to know what to expect during future visits if we had more people in the store. Hopefully, you will return and maybe you will change you mind about our store.
Staff displayed a poor attitude toward the customer.
Business reply on Google
Hugo, We provide customers with a service called computer workstation rental. You can use the self service option or the full service option if you choose and those were the options provided. We can not print labels from your phone and that was also explained. Sorry you felt your time was wasted before you left with your Amazon dropoff. You stated we usually just scan them on your phone. Sir you are right but those are QR codes not labels and that too, was very politely explained to you. Thanks for taking the time and providing such a detailed review, stay blessed out there Sir.
Staff member was rude and impatient regarding return policy procedures.
Business reply on Google
Tracy I get beat up a lot in here for being me and I can't apologize for being short because when I talk long I get bad reviews, when I don't enough I get bad reviews. However, I can apologize and say I"M SORRY for making you feel bad. Thanks for sharing your disability, you didn't have to do that and that shows just how comfortable you are as a person. I wish I had the same level of confidence in being able to be me. You never have to do business here again, that's cool however I would like the chance to look you in the face and say I'm sorry if you are on this side of town again. Stay blessed out there and I hope I get a chance to speak to you. Mike
Customer charged a fee for printing a prepaid return label
Business reply on Google
Michael, All locations offer computer rental services to our customers because many don't have printers at home . Labels can't be scanned from your phone only QR codes can, so at this location we offer self service or full service. This allows you to print the label YOURSELF for 3 dollars, full service is 4 dollars WE DO IT, or you go home and print it for free. No fraudulent acts took place at this location and it never will. This store is ran by two veterans that served for over 53 years combined and we run this store based off of character, trust and respect. If Amazon provides you a shipping label, please have the item packaged up, label printed and ready to be returned. If you follow these steps you package is 100% free of charge. Stay blessed out there and if you ever want to speak to either owner, just ask we are always here.
Owner charged an unauthorized computer usage fee for printing a label
Business reply on Google
B.S, Communication is the best means in an attempt to understand another's perspective. Thank you for your very detailed review, that we could have discussed. Everything you stated is true based on how the store use to be. We have upgraded our system to a self service system called Uniguest. This allows our tech savy customers to perform their own computer and print jobs. It also frees up our employees to help other customers that need other services. The upgrade comes at a cost and we have to get our customers to use the new service or we are loosing money. We have not raised any prices in this store YET, so there was no upsale. Doing it yourself or if we do it in the back, it will be the same price. Computer rental 3.00, B/W .19 cent, color .59 cent, plus tax. This Uniguest system is standard across the network so going to another location, you will see the same fees. We try hard to support this local community, which is the reason we haven't raised any prices. Stay blessed out there and good luck.
Owner was rude and unhelpful regarding packaging requirements for a return.
Business reply on Google
Ma'am, Thanks for taking the time to provide a review of your encounter yesterday at our store. If you took me as being rude I sincerely apologize for that. A lot of the information that you stated in this review, are accurate. Amazon did provide you a QR code however, your item was over 18 inches long so your code produced a label. In order to return anything over 18's long you have to box it up. So after numerous attempts by my associate that even included tools, it would not fit back in the original package. That's the reason we stated you had to purchase a box. Lastly, we laugh all day in the store and that's the environment we strive for. In no way, shape or fashion were we discussing you. We see you in the store all the time and we hope to see you again, in the near future. If you would like for me to discuss this with you face to face, just stop back in and I'm pretty sure we can work this out. Have a blessed day and stay safe.
Package delivery delayed due to incorrect zip code and store interference.
Business reply on Google
James, sorry you had an unpleasant experience with your package. We strive to ensure each package is packed according to UPS standards, packed with care, and provide the best possible service to our customers to meet their needs. Your interaction in the store happened before new ownership and transition. Effective 1 February 2021, we proudly offer a new culture within the store that provides a family atmosphere, positive customer experiences, and decreased customer wait time. Unfortunately, we cannot control how UPS processes a package upon leaving our store or other unexpected delays caused by nature or maintenance. UPS frequently posted notices on UPS.COM to inform customers if and when such delays affect parcel deliveries. Come back and try using our store again. Stay blessed Ebony and Mike Owners, THE UPS STORE 5234
Slow service and non-functional computer equipment for printing and scanning.
Business reply on Google
Kenneth, We established new ownership and new management on 1 February 2021. We are proud to be BLACK OWNED and VETERAN OWNED. We hired more staff and established a new culture which includes a family atmosphere, positive vibes, and exceptional customer service. Come back and see us and when you do ask for the owners. Let us know what you think of the changes we have implemented over the past several months. Stay blessed Ebony and Mike Owners, THE UPS STORE5234
Excessive wait times due to slow staff and inefficient service processes.
Business reply on Google
Effective 1 Feb 2021, the store is under NEW LEADERSHIP and we INVITE everyone to STOP in a SEE for themselves. The new owners served in the Army for a CoMbinEd 53 years of service and understand the importance of time, pride, and hard work. Hopefully you will give us a chance to regain your trust. Mike and Ebony
Staff provided unprofessional and rude customer service.
Business reply on Google
C Cam, I am sorry for your bad experience in our store. I will not try to explain it away for I don't have all the facts. However, the fact that you felt mistreated is enough and I will address this with Savannah. All the things you mentioned are things with discuss during our training sessions. I will continue to work with our staff and I hope on your next visit you will see a difference...if not, ask for one of the Owners.