Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee made inappropriate comments about customer's physical appearance.
Business reply on Google
Hi Shannon, we’re sorry to hear that this interaction left such a strong impact, and we would like the opportunity to review the situation directly. Comments about a customer’s personal appearance or body are concerns we take seriously, and we would want to better understand what happened during both visits so it can be addressed appropriately. Please contact us at [email protected] with the dates of your visits and any additional details you feel comfortable sharing. We would like to look into this further and work toward addressing your concerns properly.
Staff refused service despite prior confirmation over the phone.
Business reply on Google
Hello, this is the store owner. I am sorry we were unable to perform the notary. The temporary paper ID you were issued is not a valid form of identification for a notary. The second form of identification we asked for you to bring for verification was expired making that also invalid for the purpose of a notary according to Texas regulations. The denial was to protect the customer from a possible invalid notary that could possibly result in fines or penalties for the person performing the notary. I apologize for any inconvenience.
Staff provided poor service and engaged in unprofessional, harassing behavior.
unexpected charges for printing labels and shipping supplies
Business reply on Google
We are genuinely sorry Miss Williams for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Store refused customer packaging and charged excessive prices for their own.
Business reply on Google
Hi Marlon Montenegro, we are genuinely sorry for any frustration you experienced with our pricing and policies. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We have shared your feedback with our management team. Please email us at [email protected] so we can get in touch with you. We hope you give us another chance next time.
Store refused shredding service due to full collection bins
Business reply on Google
Hello Linda B, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff member was rude and rushed the customer during a return.
Business reply on Google
Hi Niccole Delagarza, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused to assist with a prepaid shipping label request.
Business reply on Google
Hello Laquisha Hough, we are sorry about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. Please reach us at (210) 828-9559 or [email protected] so we can follow up with you. Thank you.
Staff member provided poor service and ignored the customer.
Business reply on Google
Hi Ada, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff member was rude and refused to assist with modem return.
Business reply on Google
Hi Jorge, Thank You for taking the time to tell us of your experience returning your modem. The last name on the AT&T account is always required to link up the scanned serial number to the account and to ensure that you receive credit for your routers and modems returned. . Without the last name the return cannot be processed in the system. AT&T requires. We also do returns for Spectrum cable boxes. No names are required for Spectrum returns, just the scanned serial #. I hope this information helps.
Store was closed during posted business hours
Staff are incompetent and fail to ship packages correctly.
Staff members were verbally aggressive and unprofessional toward a customer.
Business reply on Google
Kim, Thank you for informing us of your experience. I want to publicly and personally apologize for the poor customer service you received. As the owner of this location, I take customer feedback such as this very seriously and as i told you when we spoke on the phone, I will be addressing this feedback with the employees involved and provide the additional training and counseling warranted to ensure this never happens again. Once again, my apologies and thank you for your feedback. Jesse Villarreal
store charges for packaging materials for Amazon returns
Business reply on Google
Hi Angela, Thank You for your feedback,. I just want to let you know that we are only following procedures requested by the merchant. In the case of Amazon, there are several ways to return an item so we always recommend that customers read the specific return instructions for their item. In most instances the item need only be brought in to the store and we will bag it and return it with other customer returns in a consolidated box.at no charge to you. Others however, require you to bring the item already appropriately boxed or bagged and we produce the label in the store. If you do not have an appropriate box or padded mailer we will gladly sell you what you need or do it all for you for a fair fee. Once again, we are only following the instructions from Amazon or the other merchants. I hope that this answers your concerns. Sincerely, Jesse Villarreal Owner
Staff provided poor service and customer suspects package theft
Business reply on Google
D Paul, I'm terribly sorry that you were not greeted or acknowledged upon entering the store. As you said, this is not acceptable customer service and we will work on improving this aspect of guest experience. As for the Amazon return I do feel the need to inform you that not all returns are the same. Some do allow you to just bring in the item and we pack, label and ship them off. Some require that you bring the item in already packed and labeled or we can print the label for you. It is our job to advise you on whether or not your item is properly packed for return without damage. We then offer a proof of drop-off to All our customers as a courtesy (Amazon or otherwise) in case of a dispute with the vendor regarding return. You have unfairly and quite cavalierly maligned a front line worker who was only doing her job. Jesse Villarreal Owner
Staff was unavailable for a scheduled document witnessing service.
Staff member displayed a rude attitude during a phone call.
quoted price was significantly lower than the final in-store price
Business reply on Google
John, Thank You for your business and the feedback you provided regarding your experience at our location. We quoted you an estimate based on the measurements and weight you provided over the phone. Once you brought in the case and we measured and weighed it we provided you with the more accurate price. I wish it could have been lower but we do not mark up the prices of shipping from UPS and I can assure you that we charged you the exact same price UPS would have charged you had you taken the case directly to the UPS hub. Jesse
Staff are rude, unprofessional, and provide inaccurate service information.
Employee exhibited unprofessional and rude behavior toward a coworker.