Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced rude behavior from store staff
Business reply on Google
Hello Claudia Espinoza, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (858) 792-7200 or [email protected].
Staff members are unfriendly and ignore customer greetings.
Business reply on Google
Hello Paola Najera, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (858) 792-7200 or [email protected].
Customer forced to purchase unnecessary packaging materials for a return.
Business reply on Google
Hi Yanping Ming, we're sorry you've had difficulties with your Amazon package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. We appreciate your support and hope you give us another chance in the future. Thank you for your feedback.
Staff members are unwelcoming and do not greet customers.
Business reply on Google
Hello Greg Richards, we are sorry to hear about your negative experience. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
staff refused to acknowledge customer and provided discriminatory service
Store staff refused to accept an Amazon return package
Business reply on Google
Hi David Cruz, our intention is to provide world-class service, and we always want to take care of your shipping needs. We're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
poor customer service and long wait times due to understaffing
Staff fail to scan returns causing tracking issues and potential item loss.
Business reply on Google
Hello there, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a friendly, professional, and trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you.
Staff member was rude and unhelpful during the customer interaction.
Staff member was rude and provided poor service during package shipment.
Staff denied package existence and charged an unauthorized handling fee.
The store charges for label printing and provides unhelpful return service.
The store is unreliable for shipping valuable items.
Staff member provided rude customer service.
employee failed to wear a mandatory face mask
Unprofessional behavior by the staff member working Tuesday morning.
Staff member made rude and unprofessional comments to the customer.
Staff lacked notary knowledge and yelled at the customer.
Store closed early and lacked efficient line management for drop-offs.
Employee refused service and unauthorized charges were made to credit card.