Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Consistently long wait times due to inefficient staffing and workflow management.
Business reply on Google
Hi Brittany, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when wait times are consistently long and service feels inefficient, especially when compared with other locations you’ve visited. We also understand your concerns regarding staffing levels, workflow, and how returns and quick transactions are being handled. The UPS Store locations are independently owned and operated, and feedback regarding staffing, store operations, and customer service standards is taken seriously and shared with the local team for review so improvements can be evaluated and addressed where needed. If you would like to provide additional details about your visits, please contact us at [email protected] so the location can review your concerns further and assist you directly.
Employee physically grabbed customer phone and used profane language
Staff refused to assist a pregnant customer with moving heavy boxes.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Caroline Ashton. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
The store was closed during posted business hours.
Business reply on Google
This is concerning to hear, Jonathan Haydu. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Employee was dismissive and failed to assist with a broken kiosk.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Suneth D. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
The store charged a high premium for a book of stamps.
Business reply on Google
Hello Marc Romano, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff provided poor customer service and unclear delivery information.
Business reply on Google
This is not the behavior you should ever expect from us, Mia Palomino. You should always expect professional and courteous service when visiting The UPS Store, but it's unfortunate that we fell short in your case. Rest assured your feedback has been shared with our center team. If we can offer further assistance, please contact us directly at [email protected]. We hope you'll give us another chance in the future.
Packages dropped off at store were lost without providing tracking receipts
Store closed before the posted closing time
Business reply on Google
We apologize for this inconvenience, Cathy Liang. Our hours of operation should always be clear and abided by. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff failed to process a return and provided poor customer service.
Business reply on Google
This is concerning to hear, Amanda Godlove. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
customer charged higher fee for non-US passport photos
Business reply on Google
Hello Jack, Thank you for the feedback and sorry for the inconvenient of pricing. Staff did not make mistake. US passport pictures is very simple and takes not more than 5 min. However, international passport pictures takes more resources in addition to emailing soft copy for the need of specific countries where US passport does not require soft copy. We don't charge for additional photo shoot and provide better picture to ensure customer gets appropriate pictures for their passport need. Please kindly stop by we can share with more details of pricing and other question you may have. Thanks again for your feedback.
Employees exhibit poor attitude and are consistently grumpy.
Business reply on Google
Hi Yi Mon Aye, we are sorry that you had a negative experience. We always aim to treat customers respectfully. Greet them with a hello and smile. Be upfront and helpful. It's disappointing to hear that we fell short. We appreciate your feedback and hope you will give us another chance to provide you with the high-quality service we are committed to delivering.
Staff refused to process multiple returns near closing time.
Business reply on Google
Hi Fatemeh, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff mishandles packages and provides inaccurate shipping receipts.
Business reply on Google
Ken, To set the record clear, we have permanently ended your mailbox service after you tried to blackmail our team into giving you free items. That is not the way we choose to conduct business and that behavior will not be tolerated here. We sent you an email detailing this on 5/10/2023. The situations described in this review are completely fabricated and slanderous. The actual problem was that we charge a $0.25 fee for printing that you refused to pay, saying it was too much money. You chose to take your aggression out on us, threatening us twice. For anyone reading Ken's review, please understand that we did our best to help Ken. Customer service is not the issue here. It should also be noted that Ken chose to threaten us by saying "Just remember I know where you guys are." Best, Anthony - General Manager
Staff refused to accept heavy Amazon return packages.
Business reply on Google
Hi John, I believe you left a review for the wrong store. We are in Pacific Highlands Ranch near the Trader Joes. We accept all Amazon returns that have a UPS drop off code or label. Please call me at (858) 925 7286 with any questions, Best, Anthony General Manager The UPS Store 5965 Village Way STE E105 San Diego CA, 92130
Staff refused to assist customer shortly before store closing time.
Business reply on Google
M D, Thank you for bringing this to my attention. I value customer service more than anything else and am deeply hurt to see that you had a poor experience in my store. I strive to train my employees to hold the same values, even when someone comes in with 12 packages, minutes before closing. Moving forward I will make sure to follow up with the employee you interacted with so that incidents like this do not occur again. Please give me a call at (858) 925-7286 if you would like to further discuss this.
Staff refused to properly pack furniture for shipment.
Business reply on Google
Hi Alex and thanks for the info. I believe you have us mixed up with another UPS Store. Our location is Pacific Highlands Ranch and our phone # is (858) 925-7286. Ask for the manager and we'll make sure that you're taken care of and find the correct location.
Inconsistent cutoff times for passport photo services
Business reply on Google
Hi Anamaria, customer service is our number one priority here at The UPS Store. We do not have a 5:00PM cut-off for our passport photo service, and as the General Manager, I take full responsibility for any misinformation that my employee gave you. I apologize for any inconvenience that this may have caused. We value your business, especially during this rough time, and I would be happy to provide you a set of passport photos, free of charge.