Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager required payment to print a return shipping label.
undisclosed computer usage fees and non-functioning equipment
Staff refused service at closing time despite customer arrival.
Business reply on Google
Hi Subhada Mishra, we apologize for the inconvenience you experienced. To help us better understand and improve, could you please share more details about your visit? You can reach us at (408) 451-9837 or [email protected].
Staff refused to allow customer to pack their own return item.
Business reply on Google
Hi Hadeel M, every customer should feel welcome and valued at The UPS Store. The experience you describe is unacceptable, and it does not reflect our high standards. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Store closed ten minutes before the posted closing time.
Business reply on Google
Hi Kaylin Tu, thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced during your visit. Our store hours should be strictly followed and that our team provide excellent service. Your feedback is important, and we want to assure you that your concerns are being escalated to the appropriate team for further review. Please reach out to [email protected] so we can address this matter more thoroughly.
Staff exhibited rude behavior and poor communication skills during the visit.
Business reply on Google
Hello Ixchel L., we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (408) 451-9837 or [email protected].
multiple packages lost at this location
Store failed to issue promised refund for delayed overnight shipment
package was stolen and replaced with another item by staff
Customer charged excessive fees for tape to seal a return package.
Business reply on Google
Hello Martin, Thank you for sharing your feedback. We understand your frustration and apologize for any inconvenience caused during your visit. Policies regarding packaging and tape are in place, but we’ll review this situation to ensure clear communication and fairness. Please email us at [email protected] so we can address your concerns further.
Staff provided incorrect instructions and displayed unprofessional behavior during live…
Business reply on Google
Hello Angel, Thank you for sharing your detailed feedback. We're deeply sorry to hear about the frustrating experience you had with the live scan process. Providing clear communication and professional service is very important to us, and it’s disappointing to learn we fell short. We’ll be addressing this with our team to ensure a better experience for all customers. If there’s anything we can do to assist further, please don’t hesitate to contact us at [email protected]
Store staff demanded unauthorized payment to release a delivered package.
Business reply on Google
Hello swetambari verma, We’re sorry to hear about your frustrating experience. Charging fees for package pickup can vary by location, but we understand how important clear communication is. We would appreciate the opportunity to address your concerns and clarify the situation further. Please feel free to reach out to us at [email protected] so we can assist you. Thank you for bringing this to our attention.
Staff failed to locate a package after a long wait.
Business reply on Google
Hi Soojung Kim, We're sorry to hear about your recent experience. This is not the standard we strive for, and we appreciate your feedback. Please reach out to us directly at [email protected] so we can address this issue and improve our service. Thank you for bringing this to our attention.
Shipments are consistently redirected to incorrect pickup locations without authorization.
Business reply on Google
We’re sorry for the frustration and inconvenience you’ve experienced with your shipments. This is definitely not the service we strive for. We’d like to look into this further to ensure it’s addressed. Please reach out to us at [email protected] so we can help resolve the issue. Thank you for bringing this to our attention.
Staff refused to sell packaging materials for shipping
Business reply on Google
Hi Sara Shi, we're sorry to hear about the difficulties you had with your shipment. We always aim to treat our customers respectfully, and our intention is to always take care of your shipping needs. We will look into this internally to ensure it doesn't happen again. If you need further assistance, please reach out to us at [email protected]. We hope you give us another chance soon.
The store lost mail and the owner provided incorrect procedural instructions.
Staff member was rude and refused to allow package return assistance.
Business reply on Google
Hello Chilann Chan, we want to make sure you feel treated with professionalism while at our center. We're committed to providing world-class service and our intention is to always take care of our customers. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
The store lost a critical immigration document and provided poor service.
The store staff are unhelpful and provide poor customer service.
Package lost at store and manager failed to provide assistance