Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged extra fees due to broken self-service printer
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your visit did not meet expectations. Our store does have a minimum $3 computer printing fee, which applies whether files are printed directly from one of our computers or printed through our self-service system. In this case, the same minimum fee would have applied regardless of the method used to print the files. For black and white, it would be 35 cents each additional page or 75 cents for color. $3 covers the first page. Your feedback regarding communication about the fee is helpful, and we will review this with our team to ensure pricing is always clearly explained in advance. We appreciate you bringing this to our attention and hope to provide you with a smoother experience in the future. Thank you, Pearl Castillo
Store overcharged for shipping and failed to meet delivery deadline
Store refused to provide a requested form despite prior confirmation.
Business reply on Google
I am sorry if there was any confusion or misunderstanding on our employee's end while talking to you on the phone. We do provide the FD-258 cards to customers who are being fingerprinted at our location and do not give them out or sell them separately. I am happy to hear you were able to get the card. Thank you, Johhny, for bringing this to our attention and taking the time to leave a review, Pearl Castillo
Staff members were rude and unprofessional during the customer interaction.
Business reply on Google
I am sorry for the experience you had with our location. I was the one that helped you on the phone and I am happy to hear you were able to get your package. Access point ID requirements are regulated by UPS guidelines, and we have no control over that. I did take this as an opportunity for training on how to handle this situation for the future, so customers don't leave feeling the way you did. Thank you, Vanessa, for taking the time to share your experience. Your feedback is very important to us, Pearl Castillo
Staff member was rude and unhelpful during a phone inquiry.
Business reply on Google
I am sorry to hear you had a bad experience with our location over the phone. We appreciate your feedback so we can make corrections to assure this does not happen again in the future. Thank you, Adysa, for taking the time to leave a review, Pearl Castillo
Poor quality fingerprinting services caused significant delays for the customer.
Business reply on Google
Hello Sydney, I am sorry to hear you had a bad experience with our fingerprint services. All of our Livescan operators are certified. Outside of having you put on lotion or using the moisturizer pad there is not much we can do about the quality of your prints. The fingerprints get submitted before you leave our location and unfortunately, we have no control over how long it takes the DOJ and/or FBI to process your application. I hope you had a better experience when you got them redone. For future reference, if you come back to our location for poor quality the resubmission is free if originally done at our location. Sorry for the inconvenience this has caused you. Thank you for providing your feedback, Pearl Castillo
staff member refused service and discriminated against customer
Business reply on Google
Hello Jay, I am so sorry you had a bad experience at our location that made you leave feeling like this. I have spoken to the staff about being more attentive to prevent this from happening in the future. Thank you for taking the time to leave a review and provide your feedback with our location. - Pearl Castillo
The store was closed on a government holiday.
Business reply on Google
Thank you for taking the time to leave a review. Any time USPS and UPS are not providing services we close as well. If one or the other was to stay open, we would be open. Shipping is one of the main services we offer, and we are authorized shippers of USPS and UPS. Hope this helps for future reference.
Staff refused package shipment and exhibited rude behavior.
Business reply on Google
Hi Antonio, Unfortunately we do not accept packages that we do not believe will make it in transit due to improper packaging. I see you have left us multiple reviews on multiple sites. Is that really necessary? Fact of the matter is your package was not packaged properly and we could not accept it. Thank you, Ravinder Lal
The store manager treated other customers in a terrible manner.
The store lost two packages and failed to provide assistance.
Package delivery is significantly delayed and customer service is unresponsive.
Business reply on Google
So I won't respond sorry for the inconvenience but I think you're leaving a review for UPS and not The UPS Store, two different companies. We don't deal with deliveries at the UPS Store, only outgoing shipments. Yes this location closes at 7pm but again, we have nothing to do with deliveries to your house or the brown trucks that deliver them. Thank you, Ravinder Lal
Staff member hung up the phone during an inquiry call.
Business reply on Google
Thank you for leaving a review. Unfortunately we where having a problem with our phones hanging up or we pick up and can't hear anything. Sorry that you where hung up. The manager is in the process of getting the issue solved. Thank you and have a wonderful day!
store failed to deliver package despite multiple customer inquiries
Staff refused service thirty minutes before the store closing time.
Business reply on Google
Thank you for leaving a review for your locally owned The UPS Store! I am sorry to hear you came into this location and had a bad experience. We are currently under new ownership with a completely new staff and would like if you would consider giving us another chance?! Thank you for your time and have a wonderful day!! Pearl Castillo
Employee provided rude and incompetent service during visa application process.
Business reply on Google
Hello, Karen. We hope you would stop by our location to see the changes that have been made since your last review. We have done extensive staff training as well as adding new services, such as wide format printing and a Kiosk to ship your returns without having to wait in line! We also provide Notary services and Livescan fingerprinting. We hope to see you in the near future! Best wishes, Pearl Castillo
conflicting information provided regarding shipping packaging requirements and costs
The store closes earlier than the posted operating hours.
Store closes earlier than the posted operating hours
Business reply on Google
Hello!! We are under new ownership and we are always open during business hours. We would highly appreciate if you gave us another chance. Thank you for your time!! Pearl Castillo
Employee was rude and standoffish during the visit