Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provide hostile service and inconsistent shipping information.
Business reply on Google
Hello Steve Kim, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (408) 573-8788 or [email protected].
Store has inconsistent pricing policies and restrictive payment methods.
Business reply on Google
Hello Joshua Hubble, we're sorry to hear about your experience at our store. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for sharing your feedback.
Staff member was rude and refused to assist with heavy packages.
Business reply on Google
Boxes returned directly to Amazon are clearly instructed by the vendor. We also explain to you in case you did not read the instruction. The altitude of most customers is "I don't care! It's a return item." Heavy boxes shipped by Amazon are barely taped and from a local warehouse. When it returns by the UPS, it needs to be properly secured to go through many handlings, shipping to reach the destination. Even your box was not opened but we can clearly see the inside of the box without difficulty and the tape was not even stick on the box. You refused our service for helping you to secure the box. We have customer blamed us for accepting the boxes when they were not properly taped. You accused the associate rude is not true! This accusation is getting very old for every single incident about reminding customer to secure their own boxes. We also have the security camera to record the incident to contradict your accusation. Please be responsible for your own items and stop accuse others when you did not get what you want! We also have the right to refuse service to unruly customers. Now you are falsifying with 5 different names Shanney Thich, Shanney T, Sean T, Sean Toledo, and C to ad
Staff members were rude and unprofessional toward the customer.
Business reply on Google
Completely false! First no UPS store accused the other one. Second, you are the same Asian woman, Shanney Thich came in yesterday with heavy items box and no tape. Third, from your original review, you said the box containing chairs and heavy that Amazon issued no box and no label. That's a big flag! You used 5 different names Shanney Thich, Shanney T, Sean T, Sean Toledo, and C to address the same issue.
Staff refused to accept a package for an Amazon return.
Business reply on Google
Completely false! First no UPS store accused the other one. Second, you are the same Asian woman, Shanney Thich came in yesterday with heavy items box and no tape. Third, from your original review, you said the box containing chairs and heavy that Amazon issued no box and no label. That's a big flag! You used 5 different names Shanney Thich, Shanney T, Sean T, Sean Toledo, and C to address the same issue.
Poor customer service provided by the staff members.
Business reply on Google
She came in to send a return unpacked item. When we asked her to secure the package to ship out. She started to act irrationally and threatened to give us bad review if she did not get her way. She used 2 envelopes to cover each end of the item, and the envelopes meet at the middle. no secure. We explained to her very patiently the UPS driver would not pick up the package like that. We have to ask to leave because she started to act very strange. We wish we could attach the picture or video to show how it looks and how badly she behaved! We had people blamed us and gave us bad reviews for not telling them to secure their packages when theirs got lost or damaged during transportation. This case we told her to secure her package and got this bad review!!!!
Staff member was rude and disrespectful regarding package preparation
Business reply on Google
This was all I said, "All dropped off boxes need to be secured before picking up by the driver. If your boxes are not taped, we are more than happy to provide the service. If you rather to do it yourself, we do sell tapes so you can tape your own boxes. If none of that options work, you can bring it back when you are ready". Asking you to tape your own boxes is not constituted to being rude!
Staff refused to accept an Amazon return package.
Business reply on Google
Unfolded mattress in a plastic bag to ship through UPS will not be accepted by our UPS drivers as we tried to explain to you. The associate was very polite when she explained to you. All the packages went through our store are guaranteed to get picked up and minimized any damage throughout the process. Being proficient and care for customers' packages do not live up to being "rude" just because you did not get what you wanted!
Employee was rude and made the customer wait unnecessarily.
Business reply on Google
Mehk, The lady at the counter had been under the weather for the whole week. She could not afford to stay home without pay so she had to drag herself to work every day. She had lost her voice due to the bad cough. Sorry she had to raise her voice to get enough air to talk and not run to the counter fast enough to serve you!
Employee was rude and refused to accept a package.
Business reply on Google
Hi, we apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your feedback.
Staff were rude and refused to assist with an untaped package.
Business reply on Google
Hi Sammie, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member was rude and ignored customer questions.
Business reply on Google
Hi, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
The store clerk was rude and unprofessional toward the customer.
Business reply on Google
Mr. Phillip Doan, 408-800-3239, INNOPHASE IOT, 2870 Zanker Rd, San Jose, Ca 95134, You asked me to package 3 small separate boxes into a larger box. I only charged the box which was $8.99 plus tax. I spent 5 minutes packaged, secured them, and taped the box. I did not even charge you for the packaging materials. You refused to pay and wanted me to charge to some account on the shipping label. I told you that the store does not have the mean and authority to do that. You finally paid the amount above after many customers behind you voiced their discontents. Your refusal to pay for the box and and wanted for free do not constitute and clarify your accusation! We live in a strange world! This person tried to bully the store from paying and when unsuccessful, he turned around accusing the store of unprofessionalism!
Store refused to release customer package to the UPS driver
Business reply on Google
All your accusations are unnecessary after Amazon refunded your money. Amazon processed millions return items daily and and maybe it's not acting in the timely manner you expect. Instead speaking to Amazon , you channeled your rage at us, the UPS Store. This is a clear case of internet and review abuse You posted on both Yelp, Google Review. We explained to you the Amazon policy. We gave you the copy of the Amazon policy. We read the policy in the store in front of other customers, We recited the policy to the the UPS customer service when you filed a complaint, so they can record my explanation and in turn played it back to you. All the UPS Store conform to this policy. Here is its quote "If you selected a no package option (no box or label needed) for your return item, you will be unable to use the UPS 1Z# on your receipt for tracking on the UPS.COM. It can take up to 2 weeks for Amazon to receive and process your return. Contact Amazon if you have questions." That means you can not use the 1Z number for tracking. It will take Amazon up to 2 weeks to process your return. But you still insist on using the 1Z number and you want the return package process right away for you.
Staff opened late and mishandled package processing
Business reply on Google
You were very rude to my associate! You came in with 2 packages, one for Amazon return and one for next day. You threw the package next day hard on the scale almost knocking it off the table, The label was not visible because it was underneath. My associate of course mistook the package as Amazon return since most came in without the labels and require the labels to be printed. There should not be a reason to get upset just because she asked you which package? The customer behind you even recommended that we should refuse to serve you. You were extremely upset! You should have been removed from the store based on your behavior. The Amazon label we printed for you at 9:09am. That meant we were done with you by 9:09AM. You lied that we don't even open till 9:10AM. The computers and programs don't turn on instantly to serve you as you wanted. You will do us a lot of favor by keeping your promise. We should reserve the right not to serve customer like you. Thank you!
Store staff member yelled at customer during a pickup attempt.
Business reply on Google
That's not how it went! You brought in a barcode that can only printed by the UPS DRIVER when HE PICKS UP YOUR PACKAGE AT YOUR PLACE. We cannot scan nor print the label from that code. I explained exactly what I stated above. You refused to accept my explanation but accused us of failing to come to your place. I explained that the UPS Store and the UPS are 2 different companies. I don't understand how "WE DNT DO IT…WE DNT DO IT” get into the context or the conversation????? When you refused to accept my explain to you, that's when I asked you to speak to the driver.
The business is a private facility misrepresenting itself as a UPS store.
Business reply on Google
This unknown person gave us a bad rating back in 7/21 just because we locate inside a hotel and no other reason. This happened at the time we started receiving many spam calls from someone claiming GOOGLE BUSINESS LISTING. They wanted us to pay a fee to have our business listed and promised us to be the first appear on Google Search. We refused to pay and still receiving call from them on daily basis till today. This person now re-edited its old post and accused us attacking people for replying to the customers' comments. This "unknown" person even went further stated that all the comments posted by customers are true and verifiable! Either this person must be at the store at every incident when happened or he's the one that sent people in the store to create the incidents! This "unknown" person even revealed that it started "some years ago" and currently monitoring our store reviews. You must have a lot of time on your hand. We would be very happy to arrange you to contact our corporate office if we receive your contacts by email or mail. This is clearly the case of fraudulent and extortion for us to pay. I wish Google, Yelp and other review sites do check on this case and others.
Staff member was verbally abusive and refused to process QR codes.
Business reply on Google
Customers often say untrue things about a business when they did not get what they wanted for whatever reason. These rating platforms allow such behaviors and somehow blackmailing businesses. I was shocked to read your comment. First, I don't discuss other people 's business especially with stranger. I am not the smartest person nor the crazy to call customers stupid when they bring you business. Your story does not hold well because you would have reported the incident the first time and not coming back to the store! Second about the Amazon labels. You twisted the story. The QR code allows the store to prints out the label free of charge as your first 3 packages as long they are within Amazon guidelines. If you have the physical shipping label then the package treats as other dropped off package. If you need us to print out the label then there is a fee associated with it and you have to send that label to our email so we can print it. This is the case of your 4th package. I tried to save you money by asking you to call Amazon to send you the QR code so we can print out the label for you instead of sending us the label to print out. I spent 5 minutes explained to you the differenc
Store refused to fulfill online print order at advertised price
Business reply on Google
You ordered online around 11 PM the night before. You will be notified if the center accept the order and when to pick up. None of this happened until you came this morning and demanded your printing. I politely asked you to wait and let me check the email since it will send the notification if I have an online printing order. I also explained to you that I can not log on the online printing platform to access your request because the password problem, but I would be happy to print for you if you send directly to my email. The email that I received or receipt from online printing that you only requested one copy 8.5" x 14", non standard size paper. You paid 84 Cent by credit which included tax. When I was ready to printout, you send me another email with another file to print. All together is around 10 pages and confirmed by you. Of course, I have to question and printed the receipt from the notification email and showed it to you. And that point you were yelling and said everywhere they charge the same amount. You called our headquarter number and complained. I believe they explained same thing to you when they saw the job order. At that point you wanted the refund of $0.84 which
The store refused to accept credit card payments for shipping.
Business reply on Google
We always accept credit cards which are 95% of our daily transactions. More than ever during the Covid time, handling cash is the least we have in mind. How did you come up with this????? There are times we refused credit transactions due to the names not matching, credit card refusals, insufficient funds.... Thank you for your patronage!