Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to accept a package due to insufficient tape.
Business reply on Google
Hello, we're sorry to hear about this. We're committed to providing world-class service, and we're disappointed we fell short. We're glad our other team made sure you were taken care of. Please contact us at [email protected] so we can improve. Thank you.
The store charged excessive fees for package pickup services.
Business reply on Google
We are genuinely sorry Mike K for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
excessive pricing for shipping services and label printing fees
Business reply on Google
Hello Gary Dang, we apologize for the inconvenience you experienced at our store. Customer satisfaction is our priority, and we regret falling short of your expectations. Please note that UPS Store locations operate independently, so services and pricing may vary. For specific pricing inquiries, please contact us directly at (408) 259-5800. Additionally, you can estimate shipping costs online at (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index) for UPS® options. Thank you for your feedback, and we hope to serve you better in the future.
Staff refused to accept an Amazon return in the manufacturer box.
The store charged a fee for sealing a package.
Business reply on Google
Hello Trudy Doan, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
staff engaged in racial profiling and unprofessional behavior toward a customer
Store charges unauthorized fees for Amazon return packaging services.
Business reply on Google
Hello Abhijeet, sorry for the unpleasant experience you had at our store, but we do not make any rules. we are just simply following the guidelines of UPS or In your case Amazon. you had a customer pack code for your return. if you do not follow the proper guidelines for returning your package then you might have hard time for getting your refund because you are damaging the original product box and seller can not resale the product. We do offer curtsey taping service to all the customer with in appropriate size. but if you bring large boxes and have us to tape it for them, Then in that case we charge for that service. we always offer customer to either tape it with their own tape or buy one which can be used in future use as well. if customer don't want to do either then we charge for taping service fee. thank you.
Store manager forces unnecessary and expensive packaging purchases for shipping.
Business reply on Google
Hello Tommy. We do not try to upsell anything unless its required. Shipping can cost as low as 3.99 to up 75.00 or more and its depend on the size for customers requirement. We don't recommend to buy box or other shipping supply, if you are returning in the original form however the shipper has shipped you. nothing has to do with this location, all the UPS location stores are following the shipping guidelines. thank you
Staff refused valid identification for a live scan service.
Business reply on Google
This is concerning to hear, Laura Legon. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store charges customers for tape instead of providing it free.
Business reply on Google
We are genuinely sorry A V for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff refused to tape a package for dropoff without purchase.
Business reply on Google
Hello Benjamin Wang, we're sorry to hear about the difficulties you had during your visit, and I can understand how these fees can add up for you. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate the value of our service in terms of top-notch service, professional service, convenience, and reputation.
The store charges an excessive fee for a small amount of tape.
Business reply on Google
Hello YU. The only reason we do not allow any customer to use our tape dispenser is because not all of them know how to use it properly.. previously we had an incident of customer had injured by improperly handling the tape gun. Since you have contacted ups and they said Boxes and tape are free then you should just get it from them. if it was just a matter of 1 inch tape you should have asked us we could have gave you 2 inch instead. Hope you get your free tape so you do not have to pay next time. Thank you
Staff provided inconsistent and unhelpful packaging guidance.
Business reply on Google
Hi, we are genuinely sorry for any frustration you experienced with our pricing and for any disappointment with our service. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Store refused to accept USPS packages after a long wait.
Business reply on Google
Hello Reece Granada, we are sorry to hear about your negative experience. We're committed to providing world-class service and our intention is to always take care of our customers. Please contact us at [email protected] so we can follow up with you. Thank you.
Staff failed to assist with package drop-off causing damage to item.
Business reply on Google
Hi Aimee Schaper, we appreciate your feedback. We always strive to provide the best customer service possible, and it sounds like we fell short this time. I apologize for the inconveniences you experienced, the frustration, and the unmet expectations. Your feedback will help us improve your future visits.
Online printing system is unavailable requiring in-store computer use
Business reply on Google
Hello Peter, Thank you for investing your time for this review. We were facing some technical issues so couldn't access to the print portal and so sorry for the inconvenience, Additionally Online line print turnaround time is 48 hours and some time customer don't want to wait for that long, so instead they just used the Print station, which is for customers privacy and convince and finished their print project in their timely manner. We do also offer bulk print discount as well, Fell free to asked us next time for that. Hope you will give us another chance to make this right. Thank you.
Staff member was rude regarding an Amazon return package
Business reply on Google
Hello Poker, Sorry if you didn't receive great service. We normally don't charge for taping up a box unless it's an excessive amount of tape needed. I'm not sure of what the exact situation was but I apologize if expectations were not met. We still appreciate the feedback and I will clarify this with my team. Please give us another chance to serve you better in your next visit. Thank you.
Store refuses free package drop-offs for pre-paid international shipments.
inaccurate pricing information and rude staff behavior
Business reply on Google
Thank you for the feedback. First let me apologize for the experience you had at our store location. We do not have any pricing at our store location for copies or prints that is $0.09. The computer rental station has the pricing clearly printed before use near the computer station. For the pricing for shipment the level of service determines the price and if not clearly explained by the employee we are very sorry and will retrain them. We are sorry for your experience. Thank you.
Store charged double by routing package through USPS without customer consent.
Business reply on Google
Thank you for your review and first I would like to apologize for the experience you had during your last visit. We offer both UPS and USPS postal options for customers and the type of shipment and tracking number would be clearly shown on the receipt. For the future we will remind our associates to make sure to communicate clearly which carrier is being used. Once again we are sorry for your experience. Thank you.