Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were argumentative and unprofessional regarding a shipping box tape request.
Business reply on Google
Hi Anon Anon, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Store charges for printing labels and refuses to tape packages.
Business reply on Google
Hello Joyce Lee, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff refused service shortly before the store closing time.
Business reply on Google
Thank you for bringing this to our attention, Tushar Arora. Our store hours should be strictly followed and that our team provide excellent service. Please don't hesitate to contact us at [email protected] so we can look into this. Your feedback will help us improve your future experiences.
Staff displayed poor attitude and pressured customer to purchase tape.
Business reply on Google
This is concerning to hear, Sandra Ezat. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Package was opened and empty upon pickup at the store.
Business reply on Google
This is concerning to hear, Jessie M. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Notary staff was unprofessional and unhelpful regarding document signing procedures.
Business reply on Google
Hello Alice Tserendavaa, we're sorry you had a frustrating time trying to process a notary. Our intention is to provide professional and knowledgeable service, and we're disappointed to learn we missed the mark. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Staff refused service for an Amazon return after closing time.
Business reply on Google
Hi Joann Chau, we would like to learn more about your experience and what we can do to help. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff error caused shipment failure and refusal to provide refund
Business reply on Google
Hi Laura Velandia, we're so sorry for any frustration you had with our pricing and customer service. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. If you are willing, please reach out to us at [email protected] so we can look into this further and earn back your trust. Thank you.
Insufficient staffing levels causing long wait times for customers.
Business reply on Google
Hi James went, we appreciate your review. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit. Thank you.
Store allows customers to use mailbox for fraudulent activity and theft.
Notary services were repeatedly refused despite staff availability.
Business reply on Google
Hello Sundeep Reddy, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (408) 996-1161 or [email protected].
The store staff consistently display a poor attitude.
Staff member is perceived as impolite and rude to customers.
The store charged an excessive price for overnight envelope delivery.
Business reply on Google
Sorry you feel that way. All shipping prices depend on 4 factors 1. Weight of the package 2. Size of the package 3. Zip code of Destination 4. Speed of service. The UPS Store get retail pricing on the package directly from UPS based on the above 4 factors and we donot mark it up further. again we are sorry and I hope you give us a chance again to serve you
Staff displayed unprofessional attitude toward a customer inquiry.
Rude staff and unexpected charges for packaging tape.
Store delayed shipping package causing late delivery and extra costs
The store failed to ship a time-critical package as promised.
Staff member displayed unprofessional behavior and poor customer service skills.
employee pocketed cash payment for printing without providing a receipt
Business reply on Google
Hello Wei, My name is Jerry and I am the manager of this location. If you suspect someone is pocketing, please give me a call so I could get more details from you and handle this situation as we do not tolerate any employee pocketing cash. If you come in, I'll be more than happy to give you back the money as an convenience but all locations do charge a fee for printing only if there was a service provided.