Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged a fee to print a UPS shipping label.
Business reply on Google
We are genuinely sorry David Snyder for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach us at [email protected] so we can follow up with you. Thank you.
Staff refused to provide notarization services due to language barrier.
Business reply on Google
Hi Damian Nyein, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
staff allegedly discard packages if access point usage is too frequent
Business reply on Google
Hello Dylan Cole, this is not the impression we want to leave. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
staff members were rude and disrespectful to customers
Business reply on Google
Hi Abby Sanderson, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Employee pressured customer to purchase unnecessary packaging for a return.
Staff provided unhelpful service and inaccurate delivery information.
Business reply on Google
Hello Eric Sahr, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (206) 324-5600 or [email protected].
staff refused to assist with unresolved delivery issues
Business reply on Google
Hi Stefan, we understand how important this matter is to you and want to ensure you receive the best support. Please contact our partners at UPS Customer Service directly at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us , as this situation requires their review and resolution.
The store owner exhibits rude and unprofessional behavior toward customers and staff.
Staff refused to assist with package status or delivery inquiries.
Staff member was rude and made incorrect assumptions about service needs
Business reply on Google
Hello Danielle Lea La Fave, we are sorry to hear about your negative experience. Our goal is to provide friendly and professional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff refused service and misdelivered packages without offering a resolution.
Business reply on Google
Hi Dennis Mooney, we apologize for the inconvenience you experienced. To help us better understand and improve, could you please share more details about your visit? You can reach us at (206) 324-5600 or [email protected].
staff refused to assist with packaging and displayed poor attitude
Business reply on Google
Hi Tessa McCloud, thank you for your review and for bringing this matter to our attention. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service that our customers deserve. If you need further help or have any other concerns, please email us at [email protected]. Please share your date of visit and any additional details.
Staff provided rude service and refused to explain notary service limitations.
Business reply on Google
Hi Thomas Ladd, we're sorry to hear about the inconveniences you had regarding our notary services. We're committed to providing world-class service and and we fell short this time. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Manager discouraged customer from using shipping services
The location manager provided poor service and refused to assist.
Staff member was rude and refused to assist with package inquiry.
Business reply on Google
Hi Kemal, thank you for bringing your concerns to our attention. We understand how frustrating it can be when a delivery doesn’t go as expected. However, please note that The UPS Store provides shipping services but is not responsible for the drivers who deliver your package. For assistance with your delivery, I recommend reaching out directly to UPS transportation at 800-742-5877. They should be able to provide you with more detailed information and support. If there’s anything else we can help you with, please don’t hesitate to let us know.
Staff refused service and ejected customer from the store
Business reply on Google
Hi Kevin Case, we can understand your print service frustration and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can learn more about your visit.
unadvertised twenty dollar fee for package delivery
Business reply on Google
We are genuinely sorry Andrew Barbour for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
employees are consistently rude and indifferent to customers
Business reply on Google
Hi B Campbell, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff refused to provide notary service after posted hours.
Business reply on Google
Hi Craig B. Davis, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and a seamless experience for our customers. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.