Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Store closed before the posted business hours
Business reply on Google
We're sorry to hear about this, J W. We pride ourselves on providing world-class service, and our hours of operation should always be clear and abided by. We're disappointed to learn we fell short. Please reach out to us at [email protected] so we can improve. Thank you for your review.
Store displays political signage that the customer finds inappropriate.
High cost for a simple printing service
Business reply on Google
Hello Kyle Cooper, we're glad our staff made a positive impression, but we're sorry to hear that our pricing did not meet your expectations. We strive to provide the best prices for our customers, and it looks like we fell short. Please contact us at [email protected] so we can get back on track. Thank you for the feedback.
The cost for printing a single page was excessively high.
Business reply on Google
We are genuinely sorry Sebastian Fischer for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We appreciate your positive note about our staff, and we hope to see you again soon.
Staff refused to accept a package in an Amazon box.
Business reply on Google
Hello, this is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
staff locked doors early and mocked a customer
Business reply on Google
Thank you for bringing this to our attention, Greg. Our store hours should be strictly followed and that our team provide excellent service. Please don't hesitate to contact us at [email protected] so we can look into this. Your feedback will help us improve your future experiences.
Notary was unavailable despite a confirmed appointment.
Business reply on Google
Thank you for trusting The UPS Store with your shipping needs, Jordan Gessaman. We'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. We look forward to hearing from you.
The staff member was rude during a phone inquiry.
Business reply on Google
Hello Michelle Servin, we are sorry to hear about your negative experience with our team over the phone. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more, it would help us take the steps to improve. You can reach us at (206) 432-9198 or [email protected].
Package arrived late and damaged with poor follow-up service
Business reply on Google
Hi John, We are sorry your package was damaged during transit. We did file a claim on your behalf and will do everything on our side we possibly can. UPS claims will make the final decision. I understand your fustration and feel free to contact me, Roger.
Store was closed during business hours and failed to take photos.
Business reply on Google
Chris, Sorry you were unable to get your passport picture taken. We lost power to our overhead lights for over a week from a transformer outage. We opened half an hour late on Sunday 3/28/21 because of employee called out sick. Sorry for your inconvience.