Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer was overcharged for printing and packing services.
Business reply on Google
We are genuinely sorry Jones Billy for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff member displayed unprofessional behavior and poor treatment of others.
Business reply on Google
Hello Allan Romero, we want to make sure our customers feel treated with professionalism while at our center. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Staff member was rude and made inappropriate accusations toward the customer
Business reply on Google
Hi Mohammad Hashemi, we understand your frustration. We always aim to treat customers respectfully, and we're sorry to learn about your negative experience at our location. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] so we can get in touch with you. We hope you give us another chance in the future.
Staff member displayed unprofessional behavior after a transaction cancellation.
Business reply on Google
Hello Monserrat Medina, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Notary staff was unprofessional and unhelpful during a notarization service.
Business reply on Google
Hello Riddhi Bhide, this is not the impression we want to leave. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
The employee displayed a very poor attitude toward the customer.
Business reply on Google
Hi Si Yin, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff members were rude, unhelpful, and provided false management information.
Long wait times and refusal of service for notary customers.
Business reply on Google
Hi PW, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Staff refused to resolve a delivery error and blamed the customer.
Staff refused to provide assistance with shipping services.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Mia Ketler. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Staff member was consistently rude to the customer.
Business reply on Google
Hi Michelle Larson, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member exhibited rude and arrogant behavior toward a customer.
Staff forces customers to purchase unnecessary packaging for Amazon returns.
Business reply on Google
Larry P, thank you for your visit and for selecting The UPS Store® for your Amazon® return. We're sorry to hear you had a frustrating time with your return. Amazon offers their customers a variety of return options. Free returns are only available if you are given the option of no box or label is required, and it will be noted on the QR code provided by Amazon. If you have any questions, feel free to contact us at [email protected]. We’re happy to help and make your experience smoother in the future.
The store quoted an excessively high price for printing a label.
Business reply on Google
We are genuinely sorry for any frustration you experienced with our pricing, Alexander Giardino. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Package delivery failed and customer forced to pay pickup fee
Business reply on Google
Hi A Jay, thank you for bringing your concerns to our attention. We understand how frustrating it can be when a delivery doesn’t go as expected. However, please note that The UPS Store provides shipping services but is not responsible for the drivers who deliver your package. For assistance with your delivery, I recommend reaching out directly to UPS transportation at 800-742-5877. They should be able to provide you with more detailed information and support. If there’s anything else we can help you with, please don’t hesitate to let us know.
Store refuses notarization and charges excessive shipping fees
Business reply on Google
Hi Annabel Earley, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and a seamless experience for our customers. If I can offer further assistance, please contact me directly at [email protected] so we can get you back on track.
Package was never scanned or delivered causing significant personal document loss
Business reply on Google
This is concerning to hear, Lydia Huang. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff provided incorrect information and failed to perform requested services.
Business reply on Google
Hi Mrinalini Nandakumar, our intention is to provide world-class service. We're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Manager refused to provide promised tape and was unprofessional.
Staff attempted to charge for a free Amazon return service.
Business reply on Google
We apologize for any inconvenience, Elli. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.