Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide free shipping supplies for an express shipment.
Business reply on Google
Hello Alexander Fefer, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (206) 282-2888 or [email protected].
Staff at the store were rude and unhelpful.
Business reply on Google
Hello Joe Adams, we are sorry to hear about your negative experience. Our goal is to provide friendly and professional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff member was rude and lacked necessary knowledge to assist customers.
Business reply on Google
Hi Steve Jones, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member was rude and unprofessional to the customer
Business reply on Google
Hi Bob Cock, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. Please do not hesitate to contact us at [email protected]. Thank you for your business.
urgent package was not shipped and is now lost
Business reply on Google
This is concerning to hear, Meng Wang. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Employee was unhelpful and incompetent during the customer interaction.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Jason Falk. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Staff were unprofessional and unhelpful regarding shipping services.
Business reply on Google
Hello Ian Minton, this is not the impression we want to leave. Our goal is to provide excellent service to our customers. Please reach us at (206) 282-2888 or [email protected] so we can look into this further. Thank you.
Staff failed to process insurance claim for damaged shipment
Worker error caused an incorrect five hundred dollar customs fee charge
Business reply on Google
Thank you for taking the time to leave us a rating. The UPS Store is about delivering world-class service, so we'd love to know what we can do to improve your experience next time. You can share your feedback with us at [email protected].
unexpected shipping fees and failure to correct delivery address error
Business reply on Google
We're sorry to hear about the difficulties you had with your shipment, Ava Q. Trust and integrity are important to us, and our intention is to always take care of our customers. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
The store failed to open during its posted business hours.
Business reply on Google
Hi there, thanks for bringing this to my attention. Associate reported that he was not able to make it in time because of uncertain emergency situation. Next person was not able to make in time because of commute timing. Sorry for inconvenience, we do take business very seriously and value your time as well. Hoping this will not happen in future.
unexpected holding fees due to limited store operating hours
Business reply on Google
We are genuinely sorry Drew Dunnery for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns.To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Manager inconsistently charged for poor quality printing services.
Staff refused to reprint a document after a printing error occurred.
Staff member was rude and unprofessional regarding packaging assistance
Long wait times and unprofessional staff service at the store.
Staff member refused to follow notary procedure and was rude
Rude owner exhibited unprofessional behavior and poor customer service.
Staff provided incorrect shipping labels and exhibited unprofessional, aggressive…
Staff incorrectly prepared international shipping documents causing package delay.