Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Employee failed to properly pack and ship the customer's package.
Business reply on Google
I am truly sorry for the frustration and confusion regarding your return shipment. I want to clear up exactly what occurred. Your item was absolutely packaged in a brand-new box before it left our store. Because we take extra care with expensive returns, our employee measured the item and charged for a proper shipping box. We placed the entire item—including the pre-printed Amazon label already attached to it—securely inside that new box before sealing it for UPS pickup. It appears that the outer shipping label became detached during transit, which automatically routes the package to the UPS Overgoods department. To find the owner, UPS opens the outer box to look for internal labels. Once they found your Amazon label, they generated a return-to-sender barcode. Unfortunately, when UPS handles these situations, they typically discard the outer box and tape up the item itself to send it back. We completely understand why seeing the item in this condition was upsetting.
Staff refused to accept an Amazon package return.
Business reply on Google
Thank you for bringing this to our attention. I’m sorry for the confusion and inconvenience you experienced. While we are a UPS-authorized shipping location, our store is independently owned and operated as a franchise. For Amazon returns, we’re happy to assist when the return is properly prepared according to Amazon’s instructions. In this case, the package was not packed to meet shipping requirements, which is why we were unable to accept it as-is. We can still help you complete your return by properly packaging the item. you may repackage it yourself and bring it back to us. Once it meets shipping guidelines, we’ll gladly process it for you. Please let us know how you’d like to proceed—we’re here to help.
The store staff exhibit unprofessional and unwelcoming behavior toward customers.
Business reply on Google
We're sorry to hear you had a frustrating time, J P. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
package sent to wrong location and refund remains unresolved
Business reply on Google
Did you return the package in UPS Store Fremont? Do you have tracking number for?
Staff refused to assist customers with lifting heavy packages.
Staff member was rude and unhelpful regarding the Amazon return process.
Business reply on Google
Hi Kyra Dragone, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Inconsistent drop-off procedures cause customer frustration.
Employee attempted to close early and displayed unprofessional behavior.
Business reply on Google
We're sorry for the inconvenience during your recent visit, Tuo Campolamente. We want to make sure our hours of operations are always clear and abided by. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Passport photos rejected due to incorrect background color
Business reply on Google
Sorry for heard Please check https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/photos.html It states that Taken in front of a plain white or off-white background background Please check with again American consulate
Staff member is rude and yells at customers during returns.
Outdated computer equipment failed to read a USB drive for printing.
Business reply on Google
Sorry for hearing that you can’t print You can use the our computer for documents in usb But please make sure format usb as windows format to print other computer
Store refused shipment of tools and delayed processing the customer refund
Business reply on Google
Hi Gunner First of all, Sorry for making trouble for you, we found the cigarette lighter after you left the store moving the box to pickup area(which was categorized hazardous material by UPS) through the window in toolbox. so we contacted you and offered to open the box and ship after removing lighter the box. but you didn't want to. so, we fully refunded your shipping when you stop by the store. I'm sorry about this kind of situation.
Long wait times and lack of parking at the store.
Staff provided incorrect information over the phone regarding store services.
Customer charged a fee for tape after a long wait time.
Business reply on Google
I'm very sorry for making you inconvenience. I'll work with associate to resolve this issue. Thanks for your feedback
Customer experienced poor signage and condescending behavior from store staff.
Business reply on Google
I'm very sorry for making you inconvenience. I'll work with associate to resolve this issue. Thanks for your feedback
employees ignored customer while on personal phone calls
Store failed to notify customer of damaged package and demanded return fees.
unexpected additional receiving fees charged upon package pickup