Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store doors locked before closing time while staff remained inside.
Employee exhibited aggressive behavior and invaded customer personal space
Business reply on Google
Hi Antonio Albert Nebrija, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Guaranteed next-day delivery failed to arrive on time.
Business reply on Google
This is concerning to hear, Shahrokh Paktinat. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Employee prioritized personal interaction over serving customers in line
Business reply on Google
Hi Nate Venckus, we never want to disappoint a long time customer. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and professionalism that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff failed to provide customer service contact information for missed delivery.
Business reply on Google
Hi Rene Bergeron, thank you for bringing your concerns to our attention. We understand how frustrating it can be when a delivery doesn’t go as expected. However, please note that The UPS Store provides shipping services but is not responsible for the drivers who deliver your package. For assistance with your delivery, we recommend reaching out directly to UPS transportation at 800-742-5877. They should be able to provide you with more detailed information and support. If there’s anything else we can help you with, please don’t hesitate to let us know.
Staff scanned incorrect barcodes causing a delay in processing customer refunds.
Business reply on Google
We're sorry to hear about this, Chase Roberts. You should always feel confident shipping with The UPS Store. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to assist with package tracking information.
Business reply on Google
This is concerning to hear, Robert Selfe. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you.
Store refused to accept valid Amazon return packaging for profit.
Business reply on Google
Hi Siddarth Kashyap, we can understand your frustration and are sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Customer charged excessive fees for package holding services.
The store charges a fee for printing prepaid return labels.
Employee incorrectly completed shipping paperwork causing package rejection
Store staff allegedly stole a package and charged for unused labels.
Employee stole a package and management refused to investigate the loss.
Business reply on Google
Hello Steven, Thank you for bringing this to our attention, and we are so sorry about what happened. We take these matters very seriously and will do everything on our end to find out what happened and resolve the issue. However, in order for us to investigate we will need a few info from you. If you could please kindly let us know the date and time that you were at the store. Also the tracking number for your return and your contact info for us to reach you. This would help us tremendously to find out what happened. Please email us the details at [email protected]. Regards, Wes
Staff ignored the customer and provided rude service.
Business reply on Google
Hi Andrew Hess, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. Please contact us at [email protected] so we can get in touch with you. Thank you.
Business cards never arrived and manager refused to destroy sensitive payment information.
Store charged unauthorized fee for package pickup
Staff member was rude and unhelpful regarding package preparation requirements.
Staff member provided rude and dismissive customer service.
Rude staff and excessive wait times for shipping services.
unreliable delivery attempts and additional fees for package pickup