Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee provided poor service and engaged in a patronizing interaction.
Business reply on Google
Hi Emma Holstein, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff failed to acknowledge or greet the customer upon entry.
Business reply on Google
Hello, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
The store lost a package and failed to meet shipping deadlines.
Staff member was unhelpful and rude regarding package pickup information.
Business reply on Google
Hi Robert Selfe, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Store staff rejected package delivery and provided false information to customer.
Business reply on Google
This is concerning to hear, Derick Adame. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store is closed despite posted weekend operating hours.
Business reply on Google
Hello Eric, we are so sorry for the inconvenience this may have caused you. We are opened 7 days a week. However, last Sat 08/05/2023, one of my staff had a family emergency and had to leave work closing the store for a moment. We did had another staff from a different location came in to reopen the store. I absolutely understand that when you were there the store was unfortunately closed. Please let us know if there is anything we can do to make your experience at the store better. Again, we like to apologize for the inconvenience this has caused you.
Package lost and staff provided rude, unhelpful customer service.
Business reply on Google
Hi Jane Illario, thank you for for selecting The UPS Store® for your Amazon® return. We're sorry to hear about this issue with your package and any unprofessional treatment you received. Amazon offers 3 types of returns. If you selected “The UPS Store Dropoff – no box or label needed” for your return item, you will be unable to use the UPS 1Z # on your receipt for tracking on UPS.com. The UPS Store® does not maintain return/refund status for Amazon. To check the return status, please view your item in ""Your Orders"" on the Amazon website/app or call Amazon Customer Service. If you believe there was an error by our store, don't hesitate to contact our center at [email protected]. We hope to see you again soon.
Store failed to provide advertised passport photo service after long wait
Business reply on Google
Hi Brett Griggs, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
The store charges an excessive minimum fee for printing one page.
Item arrived damaged despite paying for professional packing services.
The store failed to open at the scheduled time.
The store employee displayed a rude and unaccommodating attitude.
The store failed to open at the scheduled time.
Package delivery failed due to store error and refund was denied
Staff provided a deceptive quote to force the customer to purchase.
Staff charged for incomplete notary services and refused further assistance.
The store charges excessive fees for printing services.
The store charged an excessive fee for printing a return label.
Employee left store unattended and provided poor customer service.
Staff left store unattended and provided poor service regarding package processing.
Business reply on Google
We are sorry that you felt the customer service was not up to your standards. We do have a tape fee if we need to put more than just one or two strips of tape on the package. We need to feel confident that your package will arrive safe and occasionally this may require more tape. The box you brought in was heavily damaged and required quite a bit of tape in order to ensure it would arrive intact.