Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store employee was unhelpful and dismissive.
Business reply on Google
Hi Ramesh Kini, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member was unhelpful and ended the call abruptly.
Business reply on Google
Hello Desirae Allen, we're sorry to hear about the difficulties you faced during your call with our representative. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance with your package, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff provided poor service and hung up on the customer.
Business reply on Google
Hello Queenbella Campbell, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details, it would help us take the steps to improve. You can reach us at (206) 382-9177 or [email protected].
Clerk refused to provide a receipt for a prepaid package.
Business reply on Google
Greetings Matt Hehemann, we are sorry that you had a negative experience. If you could share more details about what happened during your visit, it would help us take the steps to improve. You can reach us at (206) 382-9177 or [email protected].
Staff altered legal documents and exhibited aggressive, unprofessional behavior.
Business reply on Google
Hi Nitanita, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff failed to apply required hazardous material labels to a package.
Business reply on Google
Greetings Quantis Acklin, we are sorry that you had a negative experience. If you could share more details about what happened during your visit, it would help us take the steps to improve. You can reach us at (206) 382-9177 or [email protected].
package tracking information has not been updated after drop off
Business reply on Google
Hi Valeria Vargas, we're sorry about the issues you encountered with your package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Package containing an iPhone was lost after drop-off.
Business reply on Google
Thank you for bringing this matter to our attention, Kenny Somm. We are concerned to learn about this and are forwarding this to the appropriate team right away. Please reach out to us at [email protected] so we can follow up with you.
Staff provided incorrect guidance on notary document requirements.
Business reply on Google
Hi, Sarah. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We'd like to speak with you to clarify your notary concerns. Please contact us directly at [email protected] and we will get back to you promptly.
Store disabled self-service printing to force customers to pay higher fees.
Business reply on Google
We are genuinely sorry, Kari Paakaula, for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
delivery driver failed to use building package locker
Business reply on Google
Hi Zella, thank you for bringing your concerns to our attention. We understand how frustrating it can be when a delivery doesn’t go as expected. However, please note that The UPS Store provides shipping services but is not responsible for the drivers who deliver your package. For assistance with your delivery, I recommend reaching out directly to UPS transportation at 800-742-5877. They should be able to provide you with more detailed information and support. If there’s anything else we can help you with, please don’t hesitate to let us know.
Staff failed to process returns and refused to provide a receipt.
Business reply on Google
We're sorry to hear about the difficulties you had with your return, Debbie McLean. You should always feel confident and secure shipping with The UPS Store. We'd like to investigate how this transaction was processed. Please contact us at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
Staff refused to accept a package with a competitor's logo.
Business reply on Google
We are genuinely sorry Daniel Fischer for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff member was condescending and unhelpful to customers.
Staff refused to check package status and provided unhelpful assistance.
Customer overcharged for shipping and experienced unprofessional staff behavior.
Excessive fees for printing and scanning services
Staff member was unhelpful and dishonest regarding package status.
Staff member adds unauthorized extra fees to customer transactions.
The store charged double the standard postal rate for shipping services.