🚙 Rental Cars · 2909 Forest Ln Ste 500 · Dallas
total experiences
replied on google
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The rental company had no vehicles available for a confirmed reservation.
Business reply on Google
Hi, Brian. We’re extremely sorry to read about your experience at our Dallas Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle provided was uncharged, unclean, and smelled of smoke.
customer service provided incorrect information regarding vehicle availability
customer charged additional fees for a new rental reservation
customer charged for fuel despite returning vehicle with a full tank
Reserved vehicle unavailable and staff refused to assist with alternative arrangements.
Reserved vehicle was unavailable and staff provided poor customer service.
Rental vehicle was unavailable on the day of the reservation.