Thrifty Car Rental - Los Angeles International Airport
🚙 Rental Cars · 5251 W 98th St · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and failure to provide reserved vehicle features.
Business reply on Google
Hi, Howard. We’re extremely sorry to read about your experience at our Los Angeles Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and inefficient service process at rental location
Business reply on Google
Hi, Tracy. We’re extremely sorry to read about your experience at our Los Angeles International Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and poor vehicle condition upon arrival
Business reply on Google
Hello, Deborah. We sincerely apologize for the wait time you experienced at our Los Angeles International Airport Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
The rental price was significantly higher than the quoted reservation amount.
Business reply on Google
Hello, Partha. We sincerely apologize for the wait time you experienced at our Los Angeles Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Excessive wait times and non-existent express check-in services.
Business reply on Google
Hi, Bryan. We’re extremely sorry to read about your experience at our Los Angeles International Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Roadside assistance refused to fix a dangerously low tire
Business reply on Google
Hi, Tausha. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Three hour wait for a reserved vehicle due to cleaning delays
Business reply on Google
Hello, Luke. I’m very sorry to hear about your experience at our Los Angeles Thrifty Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
unexpected extra charges added to the final rental bill
Business reply on Google
Hi, Léonard. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental company provided a different vehicle model than the one reserved.
Business reply on Google
Hi, Ádám. We’re extremely sorry to read about your experience at our Los Angeles Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff added unauthorized charges to the rental agreement without customer consent.
Business reply on Google
Hi, Rafal. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff added unauthorized charges to the rental contract without customer consent.
Business reply on Google
Hi, María. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to honor a prepaid car rental booking
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Los Angeles International Airport Thrifty Car Rental location Dario. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Aggressive upselling, missing vehicle, and exit gate administrative errors.
Business reply on Google
Hi, Johnathon. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles International Airport Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unauthorized charges applied to security deposit after rental return
Business reply on Google
Hi, Leon. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles International Airport Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and lack of available pre-booked vehicles
Business reply on Google
Hi, Madison. I am sorry to read about your experience at our Los Angeles International Airport Thrifty Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
unauthorized roadside assistance fees added to rental agreement
Excessive wait times at rental counter and vehicle pickup location
Business reply on Google
Hello, Kynedra. We sincerely apologize for the wait time you experienced at our Los Angeles Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Long wait times and rude staff behavior at the rental counter.
Business reply on Google
Hi, Renan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff pressured customer into unnecessary insurance charges using false information.
Business reply on Google
Hi, Andy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Discrepancy between reserved and charged rental rates at airport location
Business reply on Google
Hi, István. We’re extremely sorry to read about your experience at our Los Angeles Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.