Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
rental location had no vehicles available and failed to provide service
Business reply on Google
Hi, Jason. We’re extremely sorry to read about your experience at our Seattle Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer waited two hours only to be denied a rental car
Business reply on Google
Hi, Ayman. We’re extremely sorry to read about your experience at our Seattle Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff misled customer into unauthorized charges significantly exceeding the original…
Business reply on Google
Hi, David. We’re extremely sorry to read about your experience at our Seattle Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times for car rental pickup
Business reply on Google
Hello, Rahul. We sincerely apologize for the wait time you experienced at our Seattle Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Store schedule changes result in charges while locations are closed.
Business reply on Google
Hi, Manuel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Seattle Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Company failed to process damage documentation and issued erroneous charges
customer was double charged and overcharged for a car rental
Business reply on Google
Hi, Vicki. We’re extremely sorry to read about your experience at our Seattle Washington Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and poor service despite having a reservation.
Business reply on Google
Hi, Anika. We’re extremely sorry to read about your experience at our Seattle Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unauthorized charges totaling over five thousand dollars after vehicle return.
Business reply on Google
Hi, B. We're very sorry to read that you didn’t have a 5-Star experience with us at our Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Customer charged an unauthorized four hundred dollar cleaning fee
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Customer was charged for unauthorized insurance additions at rental pickup.
Business reply on Google
Hi, Paul. We’re extremely sorry to read about your experience at our Seattle Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Employee refused to return personal property left in rental vehicle
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Seattle Thrifty Car Rental location Savid. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. We truly hope this doesn't deter you from choosing us again for your future rental needs.
Agent added unauthorized insurance charges to the rental agreement.
Business reply on Google
Hi, Erin. We’re extremely sorry to read about your experience at our Seattle Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
unauthorized charges and poor vehicle cleanliness
Rental location closed early and failed to provide reserved vehicle
Business reply on Google
Hi Marcus,. We're very sorry to read that you didn’t have a 5-Star experience with us at our Seattle Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Rental reservation not honored due to lack of available vehicles
Pre-paid rental car was unavailable and refund was denied
branch accepts reservations despite having no available vehicles
Customer was charged for unauthorized insurance coverage despite declining it.
Rental car was unavailable despite prior confirmation and long wait