Transform 180 Fitness - SLU Gym

Business reply on Google

Gavin, we're sorry to hear about your dissatisfaction, but it's important to clarify that your claim of being "scammed" is not accurate. You signed and agreed to the terms of your membership, which included automatic renewals. In your email, you acknowledged that you "messed up" and opted out of email and text communications, which is why you didn’t receive renewal notices. However, these charges were clearly reflected on your credit card statements, and it's not our fault that you didn’t notice the charges you had agreed to. When you brought this to our attention, we made a special accommodation by waiving the 30-day notice requirement and canceling your next renewal to prevent any further charges. Since opening in 2013, we have always operated with transparency and integrity, and we have never engaged in any dishonest practices. It's unfortunate to see you write a negative review for a small business based on misinformation, but we remain committed to addressing any concerns you may have. Thank you for your feedback.

Business reply on Google

Hey there! I'm sorry, but it looks like you may have the wrong business. We don't have any accounts under the name you provided and we definitely don't have any of your credit card information on file. If you think there may be some kind of mistake, please don't hesitate to get in touch with me so we can figure out what's going on. Trust is very important to me and my team, and we take the privacy and security of our clients' information very seriously. If you have any evidence or proof of this claim, I would appreciate if you could provide it so we can get to the bottom of this. Thanks for reaching out and I hope to hear from you soon!

Business reply on Google

Hi Pavle, thank you for your feedback. After looking into your account and claims about our service we would like to provide some feedback for those reading this review: 1. When you purchase a self-service gym membership on our website you are signing up for an auto renewal gym membership. By going through the checkout process you consent to the upcoming charges on your credit card. 2. When cancelling your membership with us we ask for a 30-day cancellation notice; an industry standard. Thus, when you requested to cancel your gym membership a week after your second month's purchase went through you were providing us with your 30-day notice. Hence, your request for a refund was not substantiated in your review. 3. We do our best to put our clients and members first, especially now amidst the pandemic. We work transparently as a team and ensure that all clients and members are treated courteously and with respect. Thank you, Transform 180 Training Management