Transform 180 Fitness
🏋️ Fitness & Gyms · 2 locations
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The gym facility has poor lighting and feels cramped.
purchased gym pass was never received and access was denied
Business reply on Google
Hi Kyle, sorry for the frustration! It looks like the email address was hidden when the pass was purchased, which is why the door access info never reached you. We understand how disappointing that must have been, especially when you were planning a late-night workout. If you wish to come back, please make sure your email is visible when purchasing your pass so we can send the door access information. Glad we were able to resolve this and get your pass refunded!
Misleading parking validation policy results in unexpected high fees.
Business reply on Google
Thank you for taking the time to share your feedback, Cindy. We're sorry to hear the parking experience was frustrating. Parking is validated for up to 75 minutes, after which standard garage rates apply. We appreciate your comments and will continue working to make this information clearer for our members and guests.
The gym lacks adequate changing facilities and storage for personal items.
Gym refused to refund unauthorized recurring membership charges
Business reply on Google
Gavin, we're sorry to hear about your dissatisfaction, but it's important to clarify that your claim of being "scammed" is not accurate. You signed and agreed to the terms of your membership, which included automatic renewals. In your email, you acknowledged that you "messed up" and opted out of email and text communications, which is why you didn’t receive renewal notices. However, these charges were clearly reflected on your credit card statements, and it's not our fault that you didn’t notice the charges you had agreed to. When you brought this to our attention, we made a special accommodation by waiving the 30-day notice requirement and canceling your next renewal to prevent any further charges. Since opening in 2013, we have always operated with transparency and integrity, and we have never engaged in any dishonest practices. It's unfortunate to see you write a negative review for a small business based on misinformation, but we remain committed to addressing any concerns you may have. Thank you for your feedback.
Excessively loud music volume poses a risk of hearing damage.
Gym lacks ventilation, equipment is limited, poorly maintained, and rusty.
Business reply on Google
Hi Divya, I'm sorry to hear that your experience at our Belltown location didn't live up to your expectations. We highly value your feedback as it helps us improve. Regarding the temperature and ventilation issues, I understand how crucial a comfortable workout environment is. Please note that I am actively looking into this matter to ensure the comfort and satisfaction of our members. As for the equipment, I wanted to mention that we are in the process of both upgrading our existing equipment and adding new pieces to our gym, as mentioned in my email two days ago. This update will address the maintenance issues and variety concerns you noted, and I hope it will significantly improve your workout experience. In terms of our sign-up process, we always aim for it to be as straightforward as possible, and we'll take your feedback into account as we work to improve. We appreciate your patience and understanding as we work on these enhancements. I hope you'll find these forthcoming changes an improvement to your experience at our gym. Best, Char
The gym's mobile application fails to load the location selection screen.
Business reply on Google
Hello Guillaume, I apologize for any inconvenience you may have experienced. As noted on our website, in order to access the gym with a day pass, we request that visitors send us a photo ID. This protocol is in place for the security and safety of all gym members. Upon checking our records, it appears we did not receive your email with the required information, which would have allowed us to provide you with the access code. I appreciate your feedback and have since reached out to you via phone and email to explain the process. In addition, I've processed a refund for your day pass purchase. We hope to have the opportunity to better serve you in the future. Best, Char
unauthorized credit card charges from a business never visited
Business reply on Google
Hey there! I'm sorry, but it looks like you may have the wrong business. We don't have any accounts under the name you provided and we definitely don't have any of your credit card information on file. If you think there may be some kind of mistake, please don't hesitate to get in touch with me so we can figure out what's going on. Trust is very important to me and my team, and we take the privacy and security of our clients' information very seriously. If you have any evidence or proof of this claim, I would appreciate if you could provide it so we can get to the bottom of this. Thanks for reaching out and I hope to hear from you soon!
unauthorized charges and refusal to provide a refund
Business reply on Google
Hi Pavle, thank you for your feedback. After looking into your account and claims about our service we would like to provide some feedback for those reading this review: 1. When you purchase a self-service gym membership on our website you are signing up for an auto renewal gym membership. By going through the checkout process you consent to the upcoming charges on your credit card. 2. When cancelling your membership with us we ask for a 30-day cancellation notice; an industry standard. Thus, when you requested to cancel your gym membership a week after your second month's purchase went through you were providing us with your 30-day notice. Hence, your request for a refund was not substantiated in your review. 3. We do our best to put our clients and members first, especially now amidst the pandemic. We work transparently as a team and ensure that all clients and members are treated courteously and with respect. Thank you, Transform 180 Training Management
unresponsive communication and rude staff made scheduling impossible
Business reply on Google
This is not true. I check our company emails many times a day -everyday, personally answer all calls and reply to all Thumbtack messages. In the past 7 years that I've had my Groupon campaign, I've never treated Groupon clients any differently. If you are who I think it is (the most recent Groupon client who didn't show up for their 5AM session after multiple emails back and forth, etc.); you bought your Groupon 2 years ago and cancelled on our trainer back then; but I still agreed to let you use it this time around when you asked. And you stood our trainer AGAIN. Your failure to make an attempt to make it to the gym, keep a commitment is NOT our problem. Don't go around bash small businesses just because you can. Get your sh*t together. -Charith Madawela (Owner)
Trainer arrived late and provided a significantly shortened workout session.
Business reply on Google
Nita, thanks for your feedback, as it helps us improve our business practices. We acknowledge that what you experienced in our gym was a mistake on our part. We again apologize for the inconveniences we caused you and are happy to provide compensation for the inconvenience in the form of free training sessions, as we offered you in the multiple private emails following up to your review on 11/4/17. Please contact us by phone or in response to those emails to schedule your sessions.