TruFit Athletic Clubs - Madison

Double charged for membership and difficulty canceling

Gym continued to charge customer after cancellation and only partially refunded.

Staff yelled at customer and forced them off equipment before closing.

Gym was closed during business hours and staff hassled customer

Gym mats are old and worn out; not enough dumbbells

Gym is dirty, weights left out, and staff don't show up to open

Continued charges after moving due to contract terms

Unauthorized multiple charges and difficulty canceling a hidden contract

Charged after cancellation attempt; facility unclean and childcare unsafe

Business kept charging customer after multiple cancellation attempts

Excessive fees for failed payment methods

Charged for personal training sessions never used despite cancellation attempts

Gym is refusing to cancel membership and continues to charge fees

Predatory sales tactics, hidden fees, and refusal to refund annual fee.

Gym fails to open on time due to staff absence.

Gym not open at scheduled time on multiple occasions

Gym continues to bill customer after cancellation request

Business consistently opens late, disrupting customer schedules.

Gym refused to honor free day pass advertised online

Charged for canceled membership, owed $600, no contact