Two Men and a Truck Moving and Storage
🔧 Home Services · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged floors and furniture and failed to respond to complaints.
Business reply on Google
Gerri, we are truly sorry for this experience. A crew short one man, a rushed feel, scratched wood floors, and a missing item are not the standard we hold ourselves to, and we completely understand your frustration, especially after not receiving the callback we promised. This is not okay, and we want to make it right. Please contact our Charlotte office directly so a manager can speak with you about the floor damage, the missing wedge, and the way this was handled. We appreciate you giving us the opportunity to address it, and we are sorry we let you down.
Customer was overcharged for moving services and items were left behind.
Business reply on Google
Jannell, thank you for sharing your concerns and we are sorry to hear that your experience left you feeling this way. We take feedback like this seriously and have looked into the details of your move. Based on our conversation with the crew, it appears there were additional items beyond what was originally listed that contributed to the time and cost of your move. We understand that the final charge felt unexpected and we acknowledge that we should have communicated any changes to your estimate more clearly before completing the job. Regarding the items that were not loaded, our records indicate the crew was directed not to take those specific pieces. We want to make sure you feel heard and that any outstanding concerns are addressed properly. We would welcome the opportunity to speak with you directly and work toward a resolution. Please reach out to our Charlotte office at your earliest convenience so we can make this right.
movers damaged walls and failed to provide promised repairs
Business reply on Google
Emily, thank you for bringing this to our attention and we sincerely apologize for your experience. Damage to your home and a lack of follow through on our commitment to make it right is absolutely not the standard we hold ourselves to. We would like to resolve this for you as soon as possible. Please reach out to our office directly so we can get this addressed promptly.
movers failed to arrive during scheduled window and refused deposit refund
Business reply on Google
Thank you for taking the time to share this in detail and we are truly sorry for the experience you had. The communication failures you described, from the price change without notification to the lack of follow up throughout the day, are not reflective of the standard we hold ourselves to. We would genuinely welcome the opportunity to speak with you directly to address the billing concern. Please reach out to us at your convenience and we will do our best to make this right.
movers damaged property and failed to resolve the insurance claim
Business reply on Google
Stephen, we are truly sorry to hear that broken items from your move nearly a year ago still have not been resolved. We would like to look into this situation directly. Please reach out to our Charlotte office and we will do everything we can to address this for you.
Company cancelled service and failed to issue a timely refund.
Business reply on Google
Chelsea, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Canceling a move is never something we take lightly, and we understand how frustrating that situation must have been. Regarding the deposit, refunds are processed through our accounting system and can sometimes take several business days, depending on the financial institution involved. We would like the opportunity to review your situation and confirm the status of the refund to ensure everything has been handled correctly. Please contact our office directly so our team can assist you and provide an update. Your feedback is important to us, and we are committed to resolving any outstanding concerns.
business failed to provide a moving quote after ten days
Business reply on Google
Mark, thank you for sharing your experience. We’re very sorry to hear that your quote request wasn’t handled in the timely manner you expected. That’s not reflective of the level of service we aim to deliver, and we understand your frustration. We strive to provide clear, prompt communication and regret that we missed the mark in this instance. If you're still open to discussing your move, we'd like the opportunity to reconnect and provide the service you initially sought. Your feedback is appreciated and has been shared with our team for review.
Furniture damaged during transit and company is unresponsive to follow-up
Business reply on Google
Hi Rebecca, thank you for sharing your feedback. We're sorry to hear about your concerns regarding the damage during your move and the follow-up process. We want to clarify that your damage claim was initiated within 48 hours of the move, and we did reach out during that time in accordance with our procedures. Unfortunately, we did not hear back until a week later, but we were actively working behind the scenes to move the process forward regardless. We've addressed your feedback internally to ensure smoother communication going forward. We appreciate your business and your patience, and we made sure this claim got resolved. If there’s anything further you need from us, please don’t hesitate to reach out directly.
movers failed to assemble bed and damaged flooring during the move
Business reply on Google
Brittany, we’re sorry to hear that your experience left you feeling this way, but we do want to clarify a few important details for context. Our team arrived prepared and willing to complete your move in full, including placing your bed frame in the upstairs bedroom as requested. However, after inspecting the item, we discovered that the bed was glued together — not bolted or screwed — which made it physically impossible to disassemble without causing significant damage. Rather than force the piece and risk breaking it, we chose to place it safely in the garage, the only accessible location at the new home. We understand how frustrating this must have been, and our crew and leadership communicated their concerns respectfully and in real time. In addition to the 5% military discount already applied, we added a further discount to account for the inconvenience. Our team was courteous, professional, and made every effort to accommodate, even when faced with unexpected challenges outside our control. We’re always open to hearing concerns and working toward resolution, but it’s important to address misinformation and provide clarity when our crews are being publicly mischaracterized. If
Items arrived damaged and staff exhibited rude and unprofessional behavior.
Business reply on Google
Hi Matt – We take feedback like this very seriously, and we’re concerned to hear about your experience. However, after reviewing our records, we’re unable to locate a move under your name at our Charlotte location. It’s possible that another franchise location assisted with your relocation. If you believe this is the correct location, we’d appreciate the opportunity to look into the details and help in any way we can. Please feel free to reach out to us directly so we can assist.
Moving crew stole expensive kitchenware items during the move.
Business reply on Google
Hi Corey, We’re truly sorry to hear about your concerns and understand how upsetting it must be to feel like something went missing during your move. We take claims like this very seriously. After a full review of the signed documentation and checklist from your move, which confirmed that all items were loaded and the truck was checked at the loading site, we found no indication that any items were left behind or misplaced. That said, we never want a customer to walk away feeling this way, and we would still be happy to talk further to ensure all your concerns are heard. If you'd like to continue the conversation, please don’t hesitate to reach out to our team directly. We're here to help however we can. Sincerely, TWO MEN AND A TRUCK® Charlotte
Valuables were stolen during the move and property was damaged.
Business reply on Google
Good evening, We appreciate you taking the time to leave a review, though we’re disappointed to hear this was your experience. We recall your move and notes show this was estimated as a partial pack/load. However, once on-site, our crew found significantly more items than expected and still went above and beyond to assist with packing and transporting everything you needed. We understand how frustrating it can be when valuable items go missing, and we take such concerns very seriously. While no missing items were reported to our office directly, and none were observed during packing, we always encourage customers to transport high-value personal items themselves for peace of mind. We also want to clarify that we do not “sell” insurance — we offer valuation protection options required by law, and we explain coverage limits upfront during the estimate process. If you'd like more clarification, we’d be happy to speak with you further. Please reach out to our office directly, and ask for one of our managers - 704.525.0555
Movers damaged personal property and refused to provide adequate compensation.
Business reply on Google
Mark, we sincerely regret that your recent experience with our team led to such frustration. It’s always our goal to deliver a smooth and respectful moving process, and we’re disappointed to hear we fell short in your case. We understand your concerns regarding the mirror, the miscommunication around your two-part move, and the challenges you faced while trying to escalate your feedback. While we have documentation of our team’s efforts to explain the valuation coverage and address the matter through the appropriate channels, we recognize that your experience did not reflect the level of responsiveness and care that we aim for. We would still like the opportunity to speak with you directly and ensure your concerns are acknowledged with the attention they deserve. If you're open to continuing the conversation, please don’t hesitate to reach out. We’re committed to doing what we can to rebuild your trust.
Inaccurate billing for time and incomplete moving services provided.
Business reply on Google
Hi Syed, we're truly sorry to hear that your experience with us didn’t meet your expectations. We strive to provide transparent and reliable service on every move, and it’s disappointing to hear that we fell short from your perspective. We have reviewed your concerns and would like to clarify that the crew arrived at 9:07 AM and completed the job by 5:55 PM. We also addressed the overage you mentioned by issuing a refund, and we sincerely apologize for any confusion regarding your inventory and the items we’re unable to move due to liability regulations. Georgie will be recognized for his hard work, and we’re addressing the performance issues you noted with the second crew member internally. If you’re open to further discussion, we’d be happy to address your concerns in more detail and work toward a resolution. Thank you again for your feedback.
Furniture damaged due to improper loading and denied insurance claim
Business reply on Google
Hi Karen, we appreciate you taking the time to share your feedback, and we want to acknowledge how frustrating this situation has been for you. That said, after reviewing the details of your move and the communications surrounding your claim, we want to clarify a few important points. Our team completed your move on May 28 and delivered your belongings into a Florida storage unit, as requested. Once the items were unloaded and the move was complete, the unit was no longer under our care, custody, or control. Per industry standards and North Carolina Utilities Commission regulations, liability ends at the point of delivery, particularly when a storage unit is accessed, restacked, or rearranged afterward, which we understand occurred in this case. We also want to note that several of the boxes and items referenced were not packed by our team, as indicated in your signed documentation at the time of service. For these reasons, and based on the information provided, our claims department was unable to process the request. We always strive to be fair and transparent, and we regret that you feel your concerns have not been properly addressed. If you believe there is additional informatio
Movers arrived late, understaffed, and inefficiently handled the move.
Business reply on Google
Hi Lindsey, thank you for taking the time to share your experience. We sincerely apologize that your move didn’t go as expected and understand how frustrating delays and miscommunications can be, especially on an already stressful day. While we did adjust your rate and service fee to reflect the two-man crew, we recognize that the late arrival and unmet expectations left you feeling dissatisfied. We take full responsibility for the areas where we fell short and truly value your feedback as it helps us improve. If you’re open to it, we’d welcome the chance to connect further and make this right. Please don’t hesitate to reach out to our management team directly—we’re here to listen and help however we can.
Furniture damaged during move and lack of response to claims
Business reply on Google
Hi Christine, we truly regret that your recent move didn’t meet the standard you've come to expect from us. We value your past loyalty and are very sorry that this experience caused you frustration. Our team has made documented efforts to communicate and resolve your concerns, and we remain open to working with you through the appropriate claims process. While state regulations require us to follow proper procedures, including inspection and documentation, we are committed to assisting you and ensuring everything is handled thoroughly and professionally. If you're willing to continue that dialogue, we’d be happy to work toward a resolution. Please don’t hesitate to contact our office directly. Thanks.
Movers damaged furniture, failed to bag mattresses, and stole an item.
Business reply on Google
We're very sorry to hear about your experience, and we take your concerns seriously. Our team is currently reviewing the situation to follow up and make this right. Thank you for bringing it to our attention.
Movers damaged furniture and took longer than expected to complete job.
Business reply on Google
Jennie, we’re sorry to hear about your experience. This isn’t the level of service we aim for. Please reach out to our office so we can address your concerns.
The customer was overcharged for the duration of the moving service.
Business reply on Google
Hi Mac, Thank you for your feedback. Please accept our apology for the inconvenience we've caused. Your review is concerning to us and we need to know more. Please call +1 623-428-1972 to speak with someone from our team.